Enterprise Resource Planning (ERP) packages, such as SAP, present different competitive challenges to vendors and users. Vendor competitiveness demands an agile deployment process for ERP software while offering increased functionality. User competitiveness depends on obtaining optimal benefits from ERP while not sacrificing competitive agility. This research shows that as deployability of SAP software becomes more agile, using organizations experience increased business agility. In addition to agile ERP deployment, the importance of process understanding and targeted agility impacts are shown to influence user SAP outcomes.