The Impact of Culture on the Perception of Information System Success

The Impact of Culture on the Perception of Information System Success

Hafid Agourram (Bishop’s University, Canada)
DOI: 10.4018/978-1-60566-146-9.ch009
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Research has showed that social and socio-technical concepts are influenced by culture. The objective of this chapter is to explore how the socio-technical concept of information system success is defined and perceived by a group of French managers. The results show that culture does influence IS success perception. The study has many implications for both academic and practice communities. The results are especially important to multinational organizations that standardize IS in different cultures including France. The research case is a multibillion dollar Canadian multinational organization which decided to standardize an Enterprise Resource Planning (ERP) system in all its worldwide subsidiaries.
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Review Of Literature

IS Success

The DeLone and McLean (1992, 2003) model is probably one of the most cited models in the IS community. Their 1992 model was successfully tested in many empirical studies (Rai, Lang and Welker, 2002; Ivari, 2005). IS success definition and measurement is still problematic for many factors (Seddon, Staples, Patnayakuni, and Bowetell, 1999). The first factor is the mixture of the technical and social aspects of an IS (Kanellis, Lycett, and Paul, 1998). Second, Alter (2000) argues that information technology and work practices are now so intertwined that it is difficult to identify their respective contributions to success. Other researchers link the difficulty of defining IS success to the methodological aspects involved in measuring IS success “Specifying a dependent variable is difficult because of the many theoretical and methodological issues involved in measuring IS success” (Garrity and Sanders; 1998, p. 14). Seddon et al. (1999) argue that IS success is still a fuzzy concept contingent upon different stakeholders and different types of IT. In the practice community, Markus and Tanis (2000) claimed that there is a fundamental gap in both practical and academic thinking between the lack of consensus and the clarity about the meaning of success, where information systems are concerned.

Complete Chapter List

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Table of Contents
Angappa Gunasekaran
Chapter 1
Emad M. Kamhawi
Responding to the need for a better understanding of the factors that explain ERP systems implementation success, this chapter used a field study to... Sample PDF
Examining the Factors Affecting Project and Business Success of ERP Implementation
Chapter 2
Ronald E. McGaughey, Angappa Gunasekaran
Business needs have driven the design, development, and use of the enterprise-wide information systems we call Enterprise Resource Planning (ERP)... Sample PDF
Evolution of Enterprise Resource Planning
Chapter 3
Purnendu Mandal, Mohan P. Rao
The build-up of export-oriented companies since 1990s on the Mexico-USA boarder, and their recent decline, is no surprise to many policy analysts.... Sample PDF
Information Technology Usage in Maquila Enterprises
Chapter 4
Henk Jonkers, Maria-Eugenia Iacob
In this chapter the authors address the integration of functional models with non-functional models in the context of service-oriented... Sample PDF
Performance and Cost Analysis of Service-Oriented Enterprise Architectures
Chapter 5
S. Parthasarathy
Enterprise Resource Planning (ERP) system is an integrated software system reflecting the business processes of an enterprise. Enterprise Resource... Sample PDF
Significance of Analytical Hierarchy Process (AHP) and Nominal Group Technique (NGT) in ERP Implementation
Chapter 6
Manuel Kolp, Yves Wautelet, Stéphane Faulkner
Organizational Modeling is concerned with analyzing and understanding the organizational context within which a software system will eventually... Sample PDF
Specifying Software Models with Organizational Styles
Chapter 7
Piotr Soja
Enterprise resource planning (ERP) systems have been implemented in various and diverse organizations. The size of companies, their industry, the... Sample PDF
Towards Identifying the Most Important Attributes of ERP Implementations
Chapter 8
Shuchih Ernest Chang
Other than providing Web services through popular Web browser interfaces, pervasive computing may offer new ways of accessing Internet applications... Sample PDF
A Voice-Enabled Pervasive Web System with Self-Optimization Capability for Supporting Enterprise Applications
Chapter 9
Hafid Agourram
Research has showed that social and socio-technical concepts are influenced by culture. The objective of this chapter is to explore how the... Sample PDF
The Impact of Culture on the Perception of Information System Success
Chapter 10
John Krogstie, Csaba Veres, Guttorm Sindre
Much of the early focus in the area of Semantic Web has been on the development of representation languages for static conceptual information; while... Sample PDF
Achieving System and Business Interoperability by Semantic Web Services
Chapter 11
Chen-Yang Cheng
The success of implementing Enterprise Information System (EIS) depends on exploring and improving the EIS software, and EIS software training.... Sample PDF
Integrated Research and Training in Enterprise Information Systems
Chapter 12
Lea Kutvonen
Participation in electronic business networks has become necessary for the success of enterprises. The strategic business needs for participating in... Sample PDF
Service-Oriented Middleware for Managing Inter-Enterprise Collaborations
Chapter 13
Joseph Bradley, C. Christopher Lee
Training is still a neglected part of most ERP implementation projects. This case study investigates the relation between training satisfaction and... Sample PDF
Training and User Acceptance in a University ERP Implementation: Applying the Technology Acceptance Model
Chapter 14
Diego Milano
Data quality is a complex concept defined by various dimensions such as accuracy, currency, completeness, and consistency (Wang & Strong, 1996).... Sample PDF
Measuring and Diffusing Data Quality in a Peer-to-Peer Architecture
Chapter 15
Vipul Jain
The key part of dynamic supply chain management is negotiating with suppliers and with buyers. Designing efficient business processes throughout the... Sample PDF
Modeling Buyer-Supplier Relationships in Dynamic Supply Chains
Chapter 16
Ioannis Ignatiadis, Joe Nandhakumar
Enterprise Systems are widespread in current organizations and seen as integrating organizational procedures across functional divisions. An... Sample PDF
Enterprise Systems, Control and Drift
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