The Impact of Deregulation on the Quality of IDD Services: The Case of Hong Kong

The Impact of Deregulation on the Quality of IDD Services: The Case of Hong Kong

Xu Yan (Hong Kong University of Science and Technology, China) and James Y.L. Thong (Hong Kong University of Science and Technology, China)
DOI: 10.4018/978-1-878289-96-4.ch009
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The introduction of deregulation in IDD service with effect from January 1999 triggered a round of extremely fierce competition in Hong Kong’s IDD market. In response, both the incumbent operator and the new entrants had to adopt aggressive strategies to defend or gain market share. This chapter reports on an intensive experiment of the quality of IDD services provided by the major IDD operators in Hong Kong. An innovative research methodology was designed and 240 members of the public participated in the controlled experiment. Based on 1,790 successful IDD calls to the 10 most popular destinations from Hong Kong, the IDD quality of the major operators was benchmarked. To the best of our knowledge, this was the first large-scale experiment of its kind that had ever been conducted. The experiment revealed some interesting findings. First, the monopoly control of the international gateway by the incumbent operator puts pressure on the other IDD operators to devise an appropriate strategy balancing tariffs against the quality of the IDD line. Second, when competition becomes mature, all IDD operators must place more emphasis on quality. Finally, the full benefits of quality improvement in telecommunications service in a specific region are also subject to the level of development of telecommunications infrastructure in its counterpart economies.

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Table of Contents
Chapter 1
Rob Brennan, Brendan Jennings, Conor McArdle, Thomas Curran
Many see the Intelligent Network (IN), which is today the prevalent means of providing services based on manipulation of voice call setup, as a... Sample PDF
Intelligent Networks: A Discussion of Current Developments
Chapter 2
Bill St. Arnaud
One of last great impediments to wide-scale and rapid deployment of the information society is the "last mile" issue. This chapter outlines some of... Sample PDF
Gigabit Internet to Every Home and School: A Conceptual Overview
Chapter 3
Thomas Kunz
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Adaptive Mobile Applications: Experience with an Approach Based on Mobile Code
Chapter 4
Arogyaswami J. Paulraj, Hemanth Sampath
In this chapter, we briefly describe these four leverages of space-time processing. We first discuss wireless channel impairments, next we explain... Sample PDF
Space-Time Wireless Communications (a.k.a. Smart Antennas)
Chapter 5
Andre L. Brandao
Space division multiple access (SDMA) is a promising technique useful for increasing capacity, reducing interference and improving overall wireless... Sample PDF
A New Business Dimension: SDMA and Intelligent Antennas
Chapter 6
Lance Pickett, Kathy S. Lassila
VPN development has been driven by the rapid growth of Internet access, the critical mass of companies with a Web presence or conducting some form... Sample PDF
Virtual Private Networks: Enhancing the Impact of the Internet
Chapter 7
Zixiang (Alex) Tan
One of the challenges as well as opportunities for the success of wireless communication in the 21st century is the standardization that, in a... Sample PDF
Global Competition and Cooperation in Standardization of Wireless Communications
Chapter 8
Xu Yan, James Y.L. Thong
In this article, we seek to provide a deep insight into telecommunications reform strategies by studying the Chinese experience in the international... Sample PDF
Telecommunications in Transition: The Chinese Experience in the International Context
Chapter 9
Xu Yan, James Y.L. Thong
The introduction of deregulation in IDD service with effect from January 1999 triggered a round of extremely fierce competition in Hong Kong’s IDD... Sample PDF
The Impact of Deregulation on the Quality of IDD Services: The Case of Hong Kong
Chapter 10
Fola Yahaya
This chapter examines innovative telecommunications connectivity options, in particular fiber optic submarine cable and satellite systems, emerging... Sample PDF
The Role of New Connectivity Options in Information Infrastructure Development in Sub-Saharan Africa
Chapter 11
Murali Venkatesh
This paper examines the implications of technological discontinuity for organizations in six communities in New York State. From the network... Sample PDF
Management Challenges in Broadbend Networking
Chapter 12
Sharon S. Dawes, Sharon Oskam
Geographic Information Systems (GIS) are used by government, researchers and businesses in a wide range of domains including economic development... Sample PDF
The Internet, the State Library, and the Implementation of Statewide Information Policy: The Case of the NYS GIS Clearinghouse
Chapter 13
Patricia J. Carlson, Beverly K. Kahn, Frantz Rowe
This study tests the multicultural applicability of Huber’s technological imperative framework by comparing the effects of the adoption of a new... Sample PDF
Organizational Impacts of New Communication Technology: A Comparison of Cellular Phone Adoption in France and the United States
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