The Implementation of Electronic Commerce in SMEs in Singapore

The Implementation of Electronic Commerce in SMEs in Singapore

Wei-Chang Kong (The University of Melbourne, Australia)
Copyright: © 2003 |Pages: 24
DOI: 10.4018/978-1-59140-056-1.ch003
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This chapter analyzes why small to medium enterprises (SMEs) in Singapore have or have not adopted electronic commerce, and explains issues affecting its adoption. In recent years, the Singapore government has spearheaded the implementation of e-commerce in Singapore. SMEs still have not heeded the government’s call. In a survey conducted by AC Nielsen, commissioned by the National Computer Board of Singapore, it was found that of 13 percent of 1,500 randomly selected adults, only 6 percent made a purchase using the Internet (NCB, 1998). The reasons for Singapore’s SMEs’ uniform and widespread unwillingness to adopt e-commerce despite the government’s push, are still largely unknown. Research published on the Singapore Government’s e-commerce web site ( (also Singapore 2000; 1998a; 1998b), has information only on surveys showing that Internet users are still rather unsure of e-commerce, especially towards Internet commerce. What is required is information from the SME’s viewpoint. Already certain “seminal” advantages exist in adopting e-commerce, such as: cost savings, improved productivity and streamlined business processes. This research will obtain relevant information from selected SMEs in Singapore, to better understand issues that have led to the current e-commerce situation in Singapore. The Singaporean Government has consistently focused on promoting informatization and information industry development in the economic development strategy of the island economy (IMCM, 1998). Among developing countries, Singapore has achieved one of the highest rates of diffusion of information technology (Wong, 1996; Wong 1998; Corbitt & Thanasankit, 2002). Singapore has also been regularly rated as maintaining among the best telecommunications infrastructure in the world, according to the annual World Competitiveness Report (International Institute for Management Development, 1996). The “electric commercialization” of Singapore started in 1996 with the National Computer Board (NCB) and with the e-commerce Hotbed Program (ECH) to jumpstart the pervasive use of e-commerce and position Singapore as a hub for e-commerce. An e-commerce committee established six guiding principles to promote e-commerce in Singapore: • The private sector should take the lead • Government should create a framework that provides certainty and reliability • Government should provide a secure and safe environment • Joint venture pilots and experiments between Government and the private sector are needed to expedite e-commerce growth and development • Innovative, transparent and liberal policies should be proactively pursued by Government • Consistency with international regimes, international cooperation and interoperability are necessary for e-commerce to thrive (National Computer Board, 1998)

Complete Chapter List

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Table of Contents
Theerasak Thanasankit
Theerasak Thanasankit
Chapter 1
Brian J. Corbitt
This chapter is concerned with the way globalization, culture and e-business are interacting in the world economic environment to produce globalized... Sample PDF
Globalization, Culture and E-Business
Chapter 2
O. Chieochan, D. Lindley, T. Dunn
Agriculture is important to the Thai economy, contributing about 17 percent to the Thai GNP. It accounts for about 34 percent of all exports... Sample PDF
The Adoption of Information Technology: A Foundation of E-Commerce Development in Thai Culture
Chapter 3
Wei-Chang Kong
This chapter analyzes why small to medium enterprises (SMEs) in Singapore have or have not adopted electronic commerce, and explains issues... Sample PDF
The Implementation of Electronic Commerce in SMEs in Singapore
Chapter 4
Joseph Kabalimu, Brian Corbitt, Theerasak Thanasanakit
This chapter is concerned with how Tanzania has been socially and economically affected by post-colonialism at a policy level as well as at an... Sample PDF
Implementing IT Policy and the Bedevilment of Post-Colonialism - A Case Study in Tanzania
Chapter 5
Gary S.C. Pan, Donal Flynn
This paper serves as a stimulus to investigators to examine the role project postmortem analyses plays in learning from abandoned electronic... Sample PDF
Gaining Knowledge from Post-Mortem Analysis to Eliminate Electronic Commerce Project Abandonment
Chapter 6
Pradipta K. Sarkar, Jacob L. Cybulski
The advent of the World Wide Web (WWW) and the emergence of Internet commerce have given rise to the web as a medium of information exchange. In... Sample PDF
Analysis of Cultural Conflict in the Development of Web-Enabled Information Systems
Chapter 7
Chia Yao Lee, Wei-Chang Kong
E-commerce is often associated with the buying and selling of consumer products over the Internet. While this narrow definition of e-commerce is... Sample PDF
Stakeholder Relationships and Electronic Commerce: A Comparison of Singapore and Australia
Chapter 8
Konrad Janusz Peszynski
This chapter aims to report what issues of trust apply to the Mäori Internet shopper. Mäori arrived in New Zealand from the Pacific about a thousand... Sample PDF
Trust in B2C E-Commerce: The New Zealand Maori Internet Shopper
Chapter 9
Arunee Intrapairot, Anongnart Srivihok
Small and medium enterprises (SMEs) in Thailand are fundamental business units spread all over the country. Since the severe economic crisis (i.e.... Sample PDF
The E-Commerce of SMEs in Thailand
Chapter 10
Amnuay Ekasdornkorn, Brian Corbitt, Utomporn Phalavonk
Online payments in electronic commerce (e-commerce) are usually carried out with credit cards because they are the most convenient to use. Web sites... Sample PDF
Micropayments for E-Commerce Transactions: A Solution to Credit Card Use in Thailand
Chapter 11
Orasa Tetiwat, Sid L. Huff
Online education has become widely used and accepted in many universities, especially in North America and Europe, since in the early 1990s.... Sample PDF
Factors Influencing the Acceptance of Web-Based Online Education for Thai Educators: Impact of Thai Culture and Values
Chapter 12
Jeffrey Hsu
The potential for the Internet and e-commerce in China and Chinese-speaking nations (including Hong Kong, Taiwan and Singapore) is huge. Many... Sample PDF
Chinese Culture and Internet E-Commerce
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