Implementation Factors that Affect ERP System Success

Implementation Factors that Affect ERP System Success

Craig Chatfield (Griffith University, Australia)
DOI: 10.4018/978-1-59140-447-7.ch014
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Abstract

This chapter identifies valuable lessons about implementing enterprise resource planning (ERP) systems into universities and contains a warning about cutting implementation costs and the impact on the system’s success. In the case study described, many incorrect assumptions were made regarding the organization and users. These led to ineffective change management and support strategies, and ultimately reduced both the system’s quality and its benefit to the organization. This study found that an ERP system’s quality can be improved by effectively tailoring the user training, change management, and support strategies to the organization’s culture and users.

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Table of Contents
Acknowledgments
Liisa von Hellens, Sue Nielsen, Jenine Beekhuyzen
Chapter 1
Dov Te’eni
The development and appropriation of ERP is a collaborative effort that relies on communication for its success. This case study demonstrates how... Sample PDF
Socio-Technical Aspects of ERP Implementation: The Central Role of Communication
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Chapter 2
Marie-Claude Boudreau
This chapter reports on a qualitative research study conducted within a Southeastern U.S. university, which investigated how organizational members... Sample PDF
Post-Implementation Use of a Complex Technology: The Case of a Southeastern U.S. University
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Chapter 3
Jose Esteves, Joan Pastor
This chapter addresses the problem of enterprise resource planning (ERP) implementation in Higher Education Institutions (HEI). It attempts to... Sample PDF
Understanding an ERP System Implementation in a Higher Education Institution: A Grounded Theory Approach
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Chapter 4
Roy Tapp, Jon Hesseldenz, Linda Morefield, George Kelley
This study qualitatively assesses the organizational impact of a newly implemented ERP system in the daily and strategic functioning of the Kentucky... Sample PDF
ERP and New Organizational Capabilities: The Example of the Kentucky Community and Technical College System
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Chapter 5
Sheila K. McGinnis, Carla Wiggins, Kenneth Trimmer, Lela Pumphrey
This case study illustrates how the leaders of a small, rural hospital were able to successfully introduce and institutionalize a strategic change... Sample PDF
Technology Innovation in a Small Rural Hospital
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Chapter 6
Celia Romm Livermore
Following a literature review that sets this research in context, case study data from two companies, one in the United States and one in Israel... Sample PDF
What Went Wrong? Lessons Learned from Studying ERP Implementation Across Cultures
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Chapter 7
Jenine Beekhuyzen
This chapter is a qualitative research case study discussing the use of metaphors to analyze the organizational culture of a university department... Sample PDF
Metaphorically Speaking, Does Culture Matter?
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Chapter 8
David Oliver, Marilyn Van Dyke
This chapter addresses the topic of organizational change brought about through the implementation of an enterprise resource planning system (ERP)... Sample PDF
Looking Back, Looking In and Looking On: Treading Over the ERP Battleground
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Chapter 9
Cherilyn Randolph, Rebecca Main
The implementation of an enterprise wide system has far reaching effects on an organization. The distribution of power is one aspect that is often... Sample PDF
Exploring the Power and Politics of a PeopleSoft Implementation
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Chapter 10
Brian Corbitt, Konrad Peszynski, Olaf Boon
This chapter reports a case study of ERP implementation in an institution of higher education. The ERP is one based on integration of administrative... Sample PDF
Managing Complexity and Institutionalization: Power and Politics in ERP Implementation in an Australian University
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Chapter 11
Matt Goodwin
Many universities have taken the expensive path of ERP implementation. It is a worrying thought to hear staff comments such as “we have bought a... Sample PDF
Tales of Resistance in an Australian University
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Chapter 12
Kathryn F. Gates
The critical success factors for enterprise resource planning (ERP) implementations in industry, especially in manufacturing, have been explored at... Sample PDF
Evaluating the North American Pilot for SAP's Campus Management System
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Chapter 13
Jens Laurits Nielsen
This chapter involves an investigation into critical success factors (CSFs) for implementing an enterprise resource planning (ERP) system into an... Sample PDF
Critical Success Factors for Implementing an ERP System
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Chapter 14
Craig Chatfield
This chapter identifies valuable lessons about implementing enterprise resource planning (ERP) systems into universities and contains a warning... Sample PDF
Implementation Factors that Affect ERP System Success
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Chapter 15
Nicole Mayer
This chapter proposes a model of ERP user acceptance, performing a qualitative assessment of a university implementation in terms of two distinctive... Sample PDF
Academic and Business Users: A Model of ERP User Acceptance
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Chapter 16
Michelle Morley
This chapter discusses the strategic role of an enterprise resource planning system within the International Centre of an Australian University.... Sample PDF
Achieving Strategic Goals: The Role of ERP and the Influence of Use Quality
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Appendix A: The Evolution of Enterprise Wide Systems within Australian Higher Education
Jens Laurits Nielsen, Jenine Beekhuyzen, Matt Goodwin
Appendix B: The Griffith University Case
Jenine Beekhuyzen, Jens Laurits Nielsen
About the Authors