ABC Engineering is a Melbourne-based job shop manufacturing company. The company attempted a major improvement in the information technology area by implementing and enhancing the capability of a MIS software package called ‘ManuSoft’. The general manager of ABC Engineering felt that the implementation of this commercially available package would enhance the productivity and help managers in the planning process. The company carried out a detailed study on various IT tools and information systems softwares that are applicable to the job shop manufacturing situation. Considering the prevailing company situations, it was decided that ‘ManuSoft’ would satisfy the information requirements. A project team was set up to study the scope of IT improvements and implement the required IT/IS system.