Important Human Factors for Systems Development Success: A User Focus

Important Human Factors for Systems Development Success: A User Focus

Tor Guimaraes (Tennessee Technological University, USA), D. Sandy Staples (Queen's University, Canada), McKeen (Queen’s University, Canada) and McKeen (Queen’s University, Canada)
Copyright: © 2004 |Pages: 21
DOI: 10.4018/978-1-59140-128-5.ch014
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Abstract

Improving user satisfaction with information systems is an important consideration given the amount of resources organizations invest in systems development. Many factors are likely to play a role in enhancing the satisfaction users feel toward their systems, but probably none is as important as having knowledgeable, well-trained users participate in a meaningful way in the system development process. This study empirically tests the importance of user participation, user experience, user/developer communication, user training, user influence, and user conflict encountered during the system development process. A sample of 228 system users were used for a multivariate regression model testing the importance of these factors. The results indicate that user participation, user training, and user expertise can explain 61% of the variance in user satisfaction with their systems. The other factors showed no statistical significance in this study. Based on the results, managerial recommendations are proposed to people responsible for the systems development process in organizations.

Complete Chapter List

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Dedication
Table of Contents
Foreword
Conrad Shayo
Preface
Magid Igbaria, Conrad Shayo
Chapter 1
R. Ryan Nelson, Peter A. Todd
The hiring and retention of IT personnel has remained a top priority for managers given the increasingly important role that information technology... Sample PDF
Peopleware: The Hiring and Rentention of IT Personnel
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Chapter 2
Magid Igbaria, Conrad Shayo
The chapter explores the main factors contributing to high IS staff skill shortages, high turnover rates, job stress, and burnout. We provide... Sample PDF
Strategies for Staffing the Information Systems Department
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Chapter 3
A.B. Schwarzkopf, Carol Saunders, Jon (Sean) Jasperson, Henry Croes
In this chapter, we use the IT staffing cycle of forecasting, acquiring, training, and retaining to investigate how companies ensure that their IT... Sample PDF
Strategies for Managing IS Personnel: IT Skills Staffing
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Chapter 4
M. Tagliavini, J. Moro, A. Ravarini, T. Guimaraes
The importance of and the fast changes in the CIO’s role in organizations are widely recognized. So is the need for CIOs to acquire the appropriate... Sample PDF
Important CIO Features for Successfully Managing IS Sub-fuctions
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Chapter 5
Karin M. Darais, Kay M. Nelson, Sarah C. Rice, Mari W. Buche
This chapter presents the initial findings from a National Science Foundation-supported study of IT personnel transition. We used the revealed... Sample PDF
Identifying the Enablers and Barriers of IT Personnel Transition
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Chapter 6
Denis M.S. Lee
A critical stage in the development of young Information Systems (IS) professionals is when they make the transition from academic study to... Sample PDF
Organizational Entry and Transition from Acedemic Study: Examining a Critical Step in the Professional Development of Young IS Workers
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Chapter 7
Andrea H. Tapia, Lynette Kvasny, Eileen M. Trauth
This chapter will examine the “retention gap” between the goals of gender and racial diversity and the workplace/management behaviors that affect... Sample PDF
Is There a Retention Gap for Women and Minorities? The Case for Moving In Versus Moving Up
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Chapter 8
Amy Woszczynski, Martha Myers, Catherine Beise
IT managers must recruit and retain a skilled and diverse workforce in order to meet the needs of today’s and tomorrow’s increasingly globalized... Sample PDF
Women in Information Technology
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Chapter 9
Rosann Webb Collins, Stanley J. Birkin
The trend toward globalization of business has increased the need for global information systems that enable and support global operations. In order... Sample PDF
Challenges of Managing the Global IS/IT Workforce
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Chapter 10
Stephen Hawk, Kate M. Kaiser
The quiet emergence of Year 2000 supplementation of IT skill sets has become an increasingly viable alternative for many companies to lower costs... Sample PDF
Offshore Software Development: An Alternative Solution for Information Technology Staffing
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Chapter 11
Jo Ellen Moore, Lisa A. Burke
We define limited-perspective bias (LPB) as a human tendency to overestimate the completeness of what we know and to act on our own (limited)... Sample PDF
Managing Limited-Perspective Bias in IT
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Chapter 12
Patrick Chang Boon Lee
Results from prior studies have indicated that role ambiguity and role conflict are sometimes directly related to turnover intentions among... Sample PDF
The Relationship Between Role Variables and Turnover Intentions Among IT Professionals: An Examination of Moderating Effects
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Chapter 13
Jo Ellen Moore, Lisa A. Burke
The situation of IT project leaders’ reluctance to engage in “reality reporting” is examined within a classic organizational behavior framework: the... Sample PDF
Reluctance to Report Reality in Troubled Technology Projects
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Chapter 14
Tor Guimaraes, D. Sandy Staples, McKeen, McKeen
Improving user satisfaction with information systems is an important consideration given the amount of resources organizations invest in systems... Sample PDF
Important Human Factors for Systems Development Success: A User Focus
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About the Authors