Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organisation

Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organisation

P. Banerjee (National Institute of Science, Technology & Development (NISTADS), India)
Copyright: © 2006 |Pages: 22
DOI: 10.4018/978-1-59904-396-0.ch017
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The case study describes process reengineering at a major public bank of India. Choice between strategy, structure, technology, process and personnel remained a key issue. Integration of disparate processes on information technology platform proved mixed success

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Mehdi Khosrow-Pour
Chapter 1
Bing Wang, David Paper
This case study documents an organizational change intervention concerning the implementation of a novel information technology at a... Sample PDF
A Case of an IT-Enabled Organizational Change Intervention: The Missing Pieces
Chapter 2
Maha Shakir, Dennis Viehland
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The Selection of the IT Platform: Enterprise System Implementation in the NZ Health Board
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K. R. Lang
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Nina McGarry, Tom Beckman
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Business Reengineering at a Large Government Agency
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M. Sklar, I. Yermish
This case describes the process by which a conglomerate subsidiary of a larger enterprise chooses an ERP package. Conflicting goals faced by... Sample PDF
ERP Selection at AmBuildPro
Chapter 6
J. Gebauer, H. Schad
This case enumerates how Lawrence Livermore National Laboratories’ Zephyr System demonstrates how emerging technologies can help streamline... Sample PDF
Building an Internet-Based Workflow System: The Case of Lawrence Livermore National Laboratories' Zephyr Project
Chapter 7
D. Paper, J. Rodger
This case study describes the implementation of a novel information system that facilitates automation of business processes. The novel system... Sample PDF
Building Automation into Existing Business Processes
Chapter 8
J.-P. Kuilboer
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Information Systems Redesign in a State Social Services Agency: A Case Study
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J. Crnkovic, G. Petkovic
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Reengineering the Selling Process in a Showroom
Chapter 10
T. Whalen, D. Wright
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Business Process Reengineering for the Use of Distance Learning at Bell Canada
Chapter 11
W. L. Kuechler
The case study describes the first four years of the radical reorganization of the Nevada Department of Motor Vehicles. The primary focus is on the... Sample PDF
Everyone's Watching: The Remarkably Public Reorganization of the Nevada Department of Motor Vehicles
Chapter 12
David Paper, Steve Dickinson
This case, coauthored by a process improvement manager, looks at business process reengineering (BPR) and discusses how it has received considerable... Sample PDF
A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center (MEC)
Chapter 13
D. Paper
Although numerous firms have experimented with business process reengineering (BPR), many have achieved less than dramatic results (Davenport, 1993;... Sample PDF
Reinventing Business Processes Through Automation: A Case Study
Chapter 14
E. M.W. Ng, P. Banerjee
The case study describes the Dairy Farm Group of Companies which is a conglomerate of supermarkets, hypermarkets, convenience stores and drugstores... Sample PDF
The Dilemma of Dairy Farm Group between Redesigning of Business Processes and Rebuilding of Management Information Systems
Chapter 15
G. Kim, J. Price
To facilitate the parent company’s push to gain market share, Heineken USA needed to be more responsive to market demand fluctuation. Because of the... Sample PDF
Heineken USA: Reengineering Distribution with HOPS
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T. Sinkkonen
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Identifying Business Processes for, and Challenges to, Electronic Supply Chain Management: A Case Study in a Small Business in North-West Tasmania, Australia
Chapter 17
P. Banerjee
The case study describes process reengineering at a major public bank of India. Choice between strategy, structure, technology, process and... Sample PDF
Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organisation
Chapter 18
M. Schallert
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Chapter 19
S. Sarker
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Erik Frokjaer, Helge Korsbaek
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The Managerial Challenges in the Transformation of the Danish Geodata Sector
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Gurpreet Dhillon
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