Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organisation

Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organisation

P. Banerjee (National Institute of Science, Technology & Development (NISTADS), India)
Copyright: © 2006 |Pages: 22
DOI: 10.4018/978-1-59904-396-0.ch017
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Abstract

The case study describes process reengineering at a major public bank of India. Choice between strategy, structure, technology, process and personnel remained a key issue. Integration of disparate processes on information technology platform proved mixed success

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