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Incorporating Knowledge Management into E-Commerce Applications

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DOI: 10.4018/978-1-61520-611-7.ch098
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MLA

Moffett, Sandra, Martin Doherty and Rodney McAdam. "Incorporating Knowledge Management into E-Commerce Applications." Encyclopedia of E-Business Development and Management in the Global Economy. IGI Global, 2010. 975-982. Web. 29 Jul. 2014. doi:10.4018/978-1-61520-611-7.ch098

APA

Moffett, S., Doherty, M., & McAdam, R. (2010). Incorporating Knowledge Management into E-Commerce Applications. In I. Lee (Ed.), Encyclopedia of E-Business Development and Management in the Global Economy (pp. 975-982). Hershey, PA: Business Science Reference. doi:10.4018/978-1-61520-611-7.ch098

Chicago

Moffett, Sandra, Martin Doherty and Rodney McAdam. "Incorporating Knowledge Management into E-Commerce Applications." In Encyclopedia of E-Business Development and Management in the Global Economy, ed. In Lee, 975-982 (2010), accessed July 29, 2014. doi:10.4018/978-1-61520-611-7.ch098

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Abstract

Knowledge Management (KM) is the process of critically managing knowledge to meet existing needs, identify and exploit existing and acquired knowledge assets and develop new opportunities (Quintas et al, 1997). With the emergence of knowledge-intensive industries, where organisations rely on knowledge of their staff for competitive advantage (Lustri et al., 2007), KM has become key for business success (Mu-jung et al., 2007). KM is now an integral business function (Zhou and Fink, 2003) in both traditional and internet-based businesses (Borges Tiago et al., 2007) to the extent that KM is now viewed essential for profit (Yang, 2008). It is widely acknowledged today that new technologies, in particular access to the Internet, tend to modify communication between stakeholders in the business world, such as relationships between the organisation and its clients, the internal functioning of the organisation, including enterprise-employee relationships and the relationship of the organisation with partners and suppliers. This integration to improve the functioning of the organisation to create value for all parties involved is referred to as Electronic Commerce (e-commerce, EC) (Turban et al, 2006).
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Background

Much confusion exists around the practical implementation of knowledge-orientated programmes, this is especially true from a technological viewpoint. KM seeks to develop a strategy for the capture, use and transfer of knowledge across the organisation, to improve efficiency and increase competitive edge (Demerest, 1997). KM is concerned with embracing a diversity of knowledge sources, cultivating knowledge wherever it resides. Technology can be viewed as both a key contributor and enabler to the field of KM (Davenport and Prusak, 1998). This perspective is related to technological ability in capturing data, information, and knowledge that surpasses human capacity in absorbing and analysing these, in a focused manner (Shenk, 1997). As technological developments become more advanced in application and utilisation, it is emerging those employees who have access to technologies that detect and manage business opportunities, will have the distinct advantage of exploiting market shifts.

While KM technologies may incorporate characteristics of traditional data and information technologies, they also extend these capabilities. Knowledge technologies attempt to push users to think beyond their current boundaries, thus facilitating organisational activity, promoting continuous improvement and growth through innovation. In today’s knowledge-intensive organisations the primary objective of ICT is to lead users to the information they need. This includes creating, gathering, storing, accessing and making available the right information that will result in insight for the organisations’ users (Davenport and Prusak, 1998). Thus, the pervasive use of information technology in organisations, qualifies it as a natural medium for information flow (Borghoff and Pareschi, 1999).

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Complete Chapter List

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Table of Contents
Preface
In Lee
Chapter 1
Daniel Heil, James E. Prieger
The growing use of information and communications technology (ICT) by business—e-business— has a profound impact on the economy. E-business lowers... Sample PDF
The Macroeconomic Impacts of E-Business on the Economy
$37.50
Chapter 2
James E. Prieger, Daniel Heil
The use of information and communications technology (ICT) in business—the most expansive definition of e-business—is transforming the world... Sample PDF
The Microeconomic Impacts of E-Business on the Economy
$37.50
Chapter 3
Jacques Bughin
Parallel to the consumer social web, a myriad of companies are adopting social software either for internal or external collaboration with suppliers... Sample PDF
The Power Laws of Enterprise 2.0
$37.50
Chapter 4
Prices on the Internet  (pages 36-45)
Jihui Chen
In the pre-Internet era, consumers relied on media such as Sunday newspapers and flyers for product and price information. Such a search process is... Sample PDF
Prices on the Internet
$37.50
Chapter 5
Fang-Fang Tang, Xiaolin Xing
The emergence and explosive growth of e-commerce have ushered in a new era of retail business, which has in turned triggered an increased research... Sample PDF
Price Dispersion on the Internet: A Further Review and Discussion
$37.50
Chapter 6
Camillo Lento, Alexander Serenko, Nikola Gradojevic, Lorne Booker, Sert Yol
The recent growth in the breadth of products sold in electronic commerce markets has created fertile grounds to investigate the Electronic Law of... Sample PDF
The Electronic Law of One Price (eLOP)
$37.50
Chapter 7
Hongwei Du, Albert Lederer, Jiming Wu
In the past two decades, electronic commerce has been growing rapidly due to the increasing popularization of personal computers, expanding... Sample PDF
Trust in Electronic Commerce: Definitions, Sources, and Effects
$37.50
Chapter 8
Avatar Theory  (pages 75-81)
Ching-I Teng, Shao-Kang Lo
Online games are a popular application in electronic commerce. The number of customers playing a single online game has reached as high as 9,000,000... Sample PDF
Avatar Theory
$37.50
Chapter 9
Rosemarie Reynolds, Yusuke Ishikawa, Amanda Macchiarella
Second Life is a virtual world designed to be a free, laissez-faire market economy in which Linden Dollars are used to buy and sell goods and... Sample PDF
Relationship Between Second Life and the U.S. Economy
$37.50
Chapter 10
Sabah Abdullah Al-Somali, Ben Clegg, Roya Gholami
Organizations today face intense competitive and economic pressures leading to large scale transformation of existing business operations and... Sample PDF
E-Business Adoption and its Impact on Performance
$37.50
Chapter 11
Chad Lin, Yu-An Huang, Rosemary Stockdale
One aspect of small and medium-sized enterprises (SMEs) electronic commerce activity that is acknowledged but rarely examined is their use of... Sample PDF
B2B Website Benefits Realization in Australian SMEs
$37.50
Chapter 12
Maria Rosalia Vicente, Ana Jesus Lopez
In a global knowledge-based economy, the performance of business organizations depends on ensuring that all categories of employees possess current... Sample PDF
Lifelong Learning in the Knowledge Economy: An Empirical Analysis of e-Learning Adoption at Firm-Level
$37.50
Chapter 13
Mark Springer, Craig K. Tyran, Steven Ross
Electronic service quality, or e-service quality, refers to the quality experienced by the user of a service delivered via the Internet. Over the... Sample PDF
Measuring the Quality Of E-Business Services
$37.50
Chapter 14
Mahmoud Amer, Jorge Marx Gómez
In our efforts to study the dimensions affecting the electronic service quality (eSQ) measurement in the Business to Business (B2B) domain, we were... Sample PDF
Measuring B2C Quality of Electronic Service: Towards A Common Consensus
$37.50
Chapter 15
Lior Fink
This article presents a conceptual framework of the business value of e-collaboration. In the past decade, firms have increasingly implemented... Sample PDF
The Business Value of E-Collaboration: A Conceptual Framework
$37.50
Chapter 16
M. José Garrido, Ana Gutiérrez, Rebeca San José
The Internet is used by firm purchasers as a source of information in procurement. We propose a model of the determinants and consequences of... Sample PDF
A Model of the Antecedents and Consequences of E-procurement
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Chapter 17
Anna Morgan-Thomas, Robert Paton
The competition currently facing small and medium sized enterprises (SMEs) is characterized by three interacting trends: market globalization;... Sample PDF
Global Online Performance and Service Orientation
$37.50
Chapter 18
Barney Warf
Electronic funds transfer systems (EFTS) are the primary means by which capital moves through the world economy, including real time gross... Sample PDF
Electronic Funds Transfer Systems and the Landscapes of Global Finance
$37.50
Chapter 19
Nirvikar Singh
Very early in the evolution of e-commerce, predictions were made that a significant degree of disintermediation would occur, i.e., that middlemen... Sample PDF
Intermediaries in E-Commerce: Value Creation Roles
$37.50
Chapter 20
Margaret Jackson, Marita Shelly
The Internet has changed the way we interact with others in both our business and personal spheres. Electronic commerce has developed beyond buying... Sample PDF
Identifying the Factors that Lead to a Successful Intermediary in Electronic Commerce
$37.50
Chapter 21
George Mangalaraj, Chandra S. Amaravadi
Different types of Electronic Marketplace (EM) strategies have been articulated in the literature. EM strategies vary from public exchanges to... Sample PDF
A Framework for Identifying B2B E-Marketplace Strategies
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Chapter 22
Yingli Wang, Mohamed Naim, Andrew Potter
As B2B e-business shifted to the Internet, Electronic Marketplaces (EMs) have grown rapidly in usage (Rask & Kragh, 2004). Definitions of an EM are... Sample PDF
Electronic Logistics Marketplaces
$37.50
Chapter 23
Vedran Podobnik, Krunoslav Trzec, Gordan Jezic
In a global multi-service and multi-provider market, Internet Service Providers (ISPs) will increasingly need to base their operation on new... Sample PDF
An Agent-Based B2C Electronic Market in the Next-Generation Internet
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Chapter 24
Norleyza Jailani, Ahmed Patel, Muriati Mukhtar, Salha Abdullah, Yazrina Yahya
This study explains the concepts of an electronic marketplace (e-marketplace) and the types of e-marketplaces in today’s computing environment that... Sample PDF
Concept of an Agent-Based Electronic Marketplace
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Chapter 25
Ahmed Patel
In mobile agent-based systems, the use of mobile agents in pervasive ubiquitous electronic marketplace (e-marketplace) environment requires very... Sample PDF
Concept of Mobile Agent-Based Electronic Marketplace – Safety Measures
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Chapter 26
Kostas Kolomvatsos, Stathes Hadjiefthymiades
Electronic markets provide virtual places for negotiation over the exchange of products. In such places entities representing buyers and sellers can... Sample PDF
Time Constraints for Sellers in Electronic Markets
$37.50
Chapter 27
Malamati Louta, Angelos Michalas
In the liberalized and deregulated e-marketplace some key factors for service providers’ success are the following. First, the efficiency with which... Sample PDF
Towards Efficient Trust Aware E-Marketplace Frameworks
$37.50
Chapter 28
Anne-Marie Croteau, Anne Beaudry, Justin Holm
As per the Census Bureau of the Department of Commerce, the estimate of U.S. retail e-commerce sales for the first quarter of 2009 was $31.7... Sample PDF
Assessing Relational E-Strategy Supporting Business Relationships
$37.50
Chapter 29
Esin Can Mutlu, Yasemin Bal, Pinar Büyükbalci
As a result of globalization and continuously changing environmental conditions, new business models emerge in the new era of management. E-business... Sample PDF
Leading the Organizational Dynamics of E-Business Firms
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Chapter 30
Lynn L. Sparling, Aileen Cater-Steel, Mark Toleman
While online sales have experienced high growth rates, e-commerce adoption rates by Canadian SMEs have not kept pace. Canadian SMEs continue to lag... Sample PDF
Adoption of e-Commerce by Canadian SMEs: Defining Organizational, Environmental and Innovation Characteristics
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Chapter 31
Ye-Sho Chen, Chuanlan Liu, Qingfeng Zeng
Franchising as a global growth strategy is gaining its popularity (Justis and Judd, 2002; Thomas and Seid, 2000; Chen and Justis, 2006). For... Sample PDF
E-Business Strategy in Franchising
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Chapter 32
Tugrul U Daim, Jing Zhang, Byung-Chul Choi
We are experiencing a revolution in the mobile industry as 3G transition is being realized globally. This represents a shift from voice driven... Sample PDF
Exploring the Impact of Government Policies and Corporate Strategies on the Diffusion of Mobile Data Services: Case of Economies at Different Stages of Transition
$37.50
Chapter 33
Pedro Soto-Acosta
The article provides a review of the adoption of a resource-based view of the firm (RBV) in eBusiness literature and, then, suggests directions for... Sample PDF
E-Business and the Resource-Based View: Towards a Research Agenda
$37.50
Chapter 34
Khaled Ahmed Nagaty
In this article the author explained the classes of e-commerce business models and their advantages and disadvantages. He discussed the important... Sample PDF
E-Commerce Business Models: Part 1
$37.50
Chapter 35
Khaled Ahmed Nagaty
In this article the author explained some of the common artificial intelligence techniques used in e-commerce web sites and how these techniques are... Sample PDF
E-Commerce Business Models: Part 2
$37.50
Chapter 36
Tsung-Yi Chen, Yuh-Min Chen
The advent of the innovation economy has transformed knowledge into the most valuable corporate asset and a key driver of product and service... Sample PDF
Creating Business Opportunities Based on Use of Electronic Knowledge Business Models
$37.50
Chapter 37
Ana Isabel Jiménez-Zarco, María Pilar Martínez-Ruiz, Silvia Sivera-Bello, Sandra Vilajoana-Alejandre
Considering the advantages of the Internet for commercializing a vast array of products and services (Steinfeld and Whitten, 1999; Webb, 2002), it... Sample PDF
Online Private Sales Clubs: An Emerging Model of Fashionable E-Commerce at Promotional Prices
$37.50
Chapter 38
Rebecca De Coster
Increasingly high technology firms are required to develop new products or solutions in emerging markets which are outside of their existing... Sample PDF
Business Model Renewal: The TIA-MARIA Framework for Enterprise Realignment
$37.50
Chapter 39
Marijn Janssen
In a global economy, organizations are increasingly geographically dispersed, which means that the coordination process becomes increasingly complex... Sample PDF
Architectural Model for Supply Chain Orchestration and Management
$37.50
Chapter 40
Yuan-Chu Hwang
The e-services have introduced a significant wave of change in communication patterns around the world. Such e-services are capable of intelligent... Sample PDF
Ambient E-Service: A Bottom-up Collaborative Business Model
$37.50
Chapter 41
James K. Ho
The Internet is a new medium of communication connecting potential partners in trade worldwide. The initial frenzy over its promises led to grossly... Sample PDF
Online Auctions: Pragmatic Survey and Market Analysis
$37.50
Chapter 42
Paul D. Berger, Richard C. Hanna, Scott D. Swain, Bruce D. Weinberg
This article discusses the uses and benefits of configurator/choiceboard systems, and how analysis of data from its use can be useful to the company... Sample PDF
Configurators/Choiceboards: Uses, Benefits, and Analysis of Data
$37.50
Chapter 43
María Rosa Llamas-Alonso, Ana Isabel Jiménez-Zarco
As competition and the cost of acquiring new customers continue to increase, the need to build and enhance customer relationships has become... Sample PDF
E-CRM: A Key Issue in Today's Competitive Environment
$37.50
Chapter 44
Margaret R. Lee
The field of organizational behavior defines leadership as “the ability to influence a group toward the achievement of goals” (Capella, 2005, p.... Sample PDF
Effective Virtual Project Management Using Multiple E-Leadership Styles
$37.50
Chapter 45
James G. Williams, Wichian Premchaiswadi
As the volume of purchases for products and services on the Internet has increased and the chosen method of payment is a credit or debit card... Sample PDF
On-Line Credit Card Payment Processing and Fraud Prevention for e-Business
$37.50
Chapter 46
Lorenz Zimmermann
Virtual Stock Markets (VSM) are a young, powerful and still evolving research tool. VSM were developed around 20 years ago as forecasting instrument... Sample PDF
Virtual Stock Markets as a Research Tool in Marketing and Management
$37.50
Chapter 47
Elizabeth Votta
This article presents an overview of the potential benefits of analyzing website analytic data. During the last several years I have gained... Sample PDF
Potential Benefits of Analyzing Website Analytic Data
$37.50
Chapter 48
Dag von Lubitz
Information Technology (IT), and the subsequent broad acceptance of Information and Knowledge Management (IM/KM) methods revolutionized the way... Sample PDF
Teams of Leaders Concept (ToL) and E-Business Operations
$37.50
Chapter 49
Kelley O’Reilly, David Paper
By establishing the position that electronic customer relationship management (eCRM) is a form of CRM, this chapter sets out to aid the reader in... Sample PDF
Customer Relationship Management (CRM): A Dichotomy of Online and Offline Activities
$37.50
Chapter 50
Xiaolin Li, Dong-Qing Yao, Yanhua Liu
Electronic payment or e-payment refers to any payment transactions conducted electronically. In narrow terms, it usually refers only to online... Sample PDF
Understanding E-Payment Services in Traditionally Cash-Based Economies: The Case of China
$37.50
Chapter 51
M. Daud Ahmed, David Sundaram
Though traditional DSS provide strong data management, modelling and visualisation capabilities for the decision maker, they do not explicitly... Sample PDF
Scenario Driven Decision Support
$37.50
Chapter 52
Yonca Gürol, R. Aysen Wolff, Esin Ertemsir Berkin
This chapter is about the role of electronic Human Resource Management (E-HRM) in Turkey. E-HRM can be briefly defined as the planning... Sample PDF
E-HRM in Turkey: A Case Study
$37.50
Chapter 53
Zhongxian Wang, Ruiliang Yan, James Yao
Ariba services major corporations, and provides services to smaller companies as well. In this chapter, the authors will examine how Ariba, a small... Sample PDF
ARIBA: A Successful Story in E-Commerce
$37.50
Chapter 54
Lan Zhao
The article focuses on how to integrate all the phases of Internet marketing process into a seamless pipeline. The current techniques used in three... Sample PDF
Integrated Optimal Procedure of Internet Marketing
$37.50
Chapter 55
Anthonia Adenike Adeniji
There have been several studies on managerial succession otherwise known as succession planning but greater percentage of them focused on succession... Sample PDF
Managerial Succession and E-Business
$37.50
Chapter 56
Panayiotis Koutsabasis
E-business has developed due to the fast penetration of the Web to human activities ranging from work and education to news and entertainment. The... Sample PDF
E-Business and Web Accessibility
$37.50
Chapter 57
Md Mahbubur Rahim, Mohammad Quaddus, Mohini Singh
The application of the Internet for commercial purposes has led to different types of e-business initiatives, which have been widely discussed in... Sample PDF
Understanding the Use of Business-to-Employee (B2E) Portals in an Australian University though the Management Lens: A Qualitative Approach
$37.50
Chapter 58
Md Mahbubur Rahim, Mohammad Quaddus, Mohini Singh
The focus of the existing body of e-business literature is primarily directed at Business-to-Consumers (B2C) and Business-to-Business (B2B) forms of... Sample PDF
Understanding the Use of Business-to-Employee (B2E) Portals in an Australian University through the Employee Lens: A Quantitative Approach
$37.50
Chapter 59
Kevin K.W. Ho, Calvin Chun Yu, Michael C.L. Lai
This chapter investigates those factors affecting the user adoption of the Intranet Portal of the Hong Kong Government, a.k.a., Central Cyber... Sample PDF
An Exploratory Study on the User Adoption of Central Cyber Government Office of the Hong Kong Government
$37.50
Chapter 60
Kevin K.W. Ho
Information quality is critical for a communication portal because there are myriad information types, including textual, audio, video and other... Sample PDF
An Exploratory Study on the Information Quality Satisfaction of Central Cyber Government Office of the Hong Kong Government
$37.50
Chapter 61
Tony Pittarese
Effective design guidelines aid in the creation of successful online stores. One possible resource to aid in formulating effective online store... Sample PDF
Visual Merchandising in Online Retailing Based on Physical Retailing Design Principles
$37.50
Chapter 62
Marie-Odile Richard, Michel Laroche
As the internet is a new medium and a new distribution channel, it is important to understand the behavior of site visitors. This requires the... Sample PDF
Internet Consumer Behavior: Flow and Emotions
$37.50
Chapter 63
Marie-Odile Richard, Michel Laroche
This chapter develops the major components of web atmospherics (Richard, 2005). In retailing research, retail atmospherics (e.g., scents, color... Sample PDF
Internet Consumer Behavior: Web Atmospherics
$37.50
Chapter 64
Marie-Odile Richard, Michel Laroche
In the previously, the authors covered the major stimulus variables, i.e., flow, emotions and web atmospherics, which impact the organism and... Sample PDF
Internet Consumer Behavior: Behavioral Variables
$37.50
Chapter 65
Marie-Odile Richard, Michel Laroche
This chapter concludes the model of internet consumer behavior by describing some key moderating variables such as gender, need for cognition (NFC)... Sample PDF
Internet Consumer Behavior: Major Moderating Variables
$37.50
Chapter 66
Jonathan Foster, Angela Lin
One area of e-business that has visibly changed in the last few years is the capacity of the Internet for supporting consumer-to-consumer... Sample PDF
Consumer Information Sharing
$37.50
Chapter 67
Ángel Herrero-Crespo, Ignacio Rodríguez-del-Bosque
The novelty and dynamism of Internet and ecommerce have lead to the revision of the classic paradigm of consumer behaviour and to the continuous... Sample PDF
B2C E-Commerce Acceptance Models Based On Consumers' Attitudes and Beliefs: Integrating Alternative Frameworks
$37.50
Chapter 68
Ángel Herrero-Crespo, Ignacio Rodríguez-del-Bosque
The risk or uncertainty perceived on a conduct (e.g. purchasing or consuming of a product, or using an information system) by the individuals has... Sample PDF
Effect of Perceived Risk on E-Commerce Acceptance: State of the Art and Future Research Directions
$37.50
Chapter 69
Peter Kerkhof, Guda van Noort
Buying online is still perceived as risky. A key strategy of online marketers to increase consumer trust in online ordering is to display privacy... Sample PDF
Third Party Internet Seals: Reviewing the Effects on Online Consumer Trust
$37.50
Chapter 70
Khalid AlDiri, Dave Hobbs, Rami Qahwaji
The rapid advance of the Internet and global information technology has changed the way many people view shopping and undertake daily transactions.... Sample PDF
The Importance of Gender, IT Experience, and Media-Rich Social Cues on Initial Trust in E-Commerce Websites
$37.50
Chapter 71
Gad Saad
Many human preferences, choices, emotions, and actions occur in universally similar manners because they are rooted in our common biological... Sample PDF
Using the Internet to Study Human Universals
$37.50
Chapter 72
Eric Stenstrom, Gad Saad
Marketing managers habitually use sex as a form of segmentation since it satisfies several requirements for efficient implementation including... Sample PDF
The Neurocognitive and Evolutionary Bases of Sex Differences in Website Design Preferences: Recommendations for Marketing Managers
$37.50
Chapter 73
Zack Mendenhall, Marcelo Vinhal Nepomuceno, Gad Saad
Video games are a relatively recent form of entertainment whose sales growth has been enormous (almost 700% from 1996 to 2007), with sales for 2007... Sample PDF
Exploring Video Games from an Evolutionary Psychological Perspective
$37.50
Chapter 74
Changsu Kim, Weihong Zhao, Kyung Hoon Yang
Customer relationship management in electronic commerce (e-CRM) is one of the fastest growing management techniques adopted by online enterprises... Sample PDF
An Integrated Model for E-CRM in Internet Shopping: Evaluating the Relationship between Perceived Value, Satisfaction and Trust
$37.50
Chapter 75
Suzanne Altobello Nasco
Mobile communications have become so widespread around the world that they are now ubiquitous, mostly due to the widespread availability, adoption... Sample PDF
Mobile Communications / Mobile Marketing
$37.50
Chapter 76
Lori N. K. Leonard
C2C e-commerce is being changed by the acceptance of mobile commerce devices. However, the extent of the use of mobile devices for C2C e-commerce is... Sample PDF
C2C Mobile Commerce: Acceptance Factors
$37.50
Chapter 77
Kaan Varnali, Cengiz Yilmaz
The article provides insights into consumers’ experience with mobile marketing by presenting a review of the mobile consumer behavior literature in... Sample PDF
Exploring the Mobile Consumer
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Chapter 78
Heng Xu, John M. Carroll, Mary Beth Rosson
Recent advances in positioning technologies, such as global positioning systems and cellular triangulation techniques, have not only provided... Sample PDF
The Personalization Privacy Paradox: Mobile Customers' Perceptions of Push-Based vs. Pull-Based Location Commerce
$37.50
Chapter 79
Krassie Petrova
Mobile gaming (mGaming) belongs to the category of mobile entertainment applications. It is widely adopted in some countries –for example in Japan... Sample PDF
Mobile Gaming: Perspectives and Issues
$37.50
Chapter 80
Sanna Sintonen, Sanna Sundqvist
Because only a fraction of new service ideas are successful, and due to the turbulence and dynamics in mobile business markets, a thorough... Sample PDF
Role of Personal Innovativeness in Intentions to Adopt Mobile Services – Cross-Service Approach
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Chapter 81
Nandini Sidnal, Sunilkumar S. Manvi
With the rising number of web services in mobile E-commerce, service discovery has become an important feature in the future of E-commerce for... Sample PDF
Service Discovery Techniques in Mobile E-Commerce
$37.50
Chapter 82
Jan-Willem van ’t Klooster, Pravin Pawar, Bert-Jan van Beijnum, Chariz Dulawan, Hermie Hermens
A virtual community is an electronically supported social network: it can be seen as a group of people who have regular social interaction... Sample PDF
Perspectives on the Viable Mobile Virtual Community for Telemedicine
$37.50
Chapter 83
Sanna Sintonen
Aging is one of the major trends that is about to change the structure of consumer markets. As people age, they face changes in their health and... Sample PDF
Socio-Economic Effects on Mobile Phone Adoption Behavior among Older Consumers
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Chapter 84
Bo Chen
A mobile agent is a composition of computer program, data, and execution state, which is able to move from one computer to another autonomously and... Sample PDF
Mobile Agents in E-Commerce
$37.50
Chapter 85
Ofir Turel, Alexander Serenko
The opening quote nicely conceptualizes one of the most difficult challenges managers and regulators in the telecommunications sector face. While... Sample PDF
Mobile Telephony as a Universal Service
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Chapter 86
Duy Ngan Le, Karel Mous, Angela Goh
Web services have been employed in a wide range of applications and have become a key technology in developing business operations on the Web. In... Sample PDF
Web Service Discovery, Composition, and Interoperability
$37.50
Chapter 87
Case Based Web Services  (pages 871-882)
Zhaohao Sun, Gavin Finnie, John Yearwood
Web services are Internet-based application components published using standard interface description languages and universally available via... Sample PDF
Case Based Web Services
$37.50
Chapter 88
Marcelo Fantinato, Maria Beatriz Felgar de Toledo, Itana Maria de Souza Gimenes
The Internet and the Service-oriented Computing (SOC) paradigm (Papazoglou, Traverso & Dustdar, 2008) made the electronic interchange of services... Sample PDF
Web Services E-Contract and Reuse
$37.50
Chapter 89
Paul de Vrieze, Lai Xu, Li Xie
The ability to rapidly find potential business partners as well as rapidly set up a collaborative business process is desirable in the face of... Sample PDF
Situational Enterprise Services
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Chapter 90
Zakaria Maamar, Leandro Krug Wives
Web services are paving the way for a new type of business applications. This can be noticed from the large number of standards and initiatives... Sample PDF
Social Networks and Web Services-Based Systems
$37.50
Chapter 91
Ejub Kajan
At the beginning of the third millennium, we are facing one of the most important transition challenges: to build an electronic society. In that... Sample PDF
Interoperability Issues of Business Processes: Key Issues and Technological Drivers
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Chapter 92
Mabel T. Kung, Jenny Yi Zhang
To enable effective cross-departmental automations and global transactions, business processes modeling offer external views on their infrastructure... Sample PDF
Integrated Business Process Designs and Current Applications of Workflow Systems in E-Business
$37.50
Chapter 93
Fiona McNeill, Alan Bundy
Fluent, effortless and diverse e-business transactions depend on the ability of automated agents to interact. The difficulties of tailoring... Sample PDF
Facilitating Interaction between Virtual Agents by Changing Ontological Representation
$37.50
Chapter 94
Vladimir Tarasov, Kurt Sandkuhl, Magnus Lundqvist
Collaborative design in dispersed groups of engineers creates various kinds of challenges to technology, organization and social environment.... Sample PDF
Modeling Collaborative Design Competence with Ontologies
$37.50
Chapter 95
Olga Levina, Vladimir Stantchev
E-Business research and practice can be situated on following multiple levels: applications, technological issues, support and implementation (Ngai... Sample PDF
Event-Driven Service-Oriented Architectures for E-Business
$37.50
Chapter 96
Chetan Kumar
The Internet has witnessed a tremendous growth in the amount of available information, and this trend of increasing traffic is likely to continue.... Sample PDF
Speeding up the Internet: Exploiting Historical User Request Patterns for Web Caching
$37.50
Chapter 97
Chetan Kumar
The amount and range of information on the Internet is growing at a rapid pace. Cisco systems report (2008) expects Internet traffic growth to be... Sample PDF
The Effect of User Location and Time of Access on Ecommerce: A Long Tail Study of Website Requests
$37.50
Chapter 98
Sandra Moffett, Martin Doherty, Rodney McAdam
Knowledge Management (KM) is the process of critically managing knowledge to meet existing needs, identify and exploit existing and acquired... Sample PDF
Incorporating Knowledge Management into E-Commerce Applications
$37.50
Chapter 99
Sotirios K. Goudos, Vassilios Peristeras, Konstantinos Tarabanis
In the E-Business and particular in the eGovernment domain special focus is often given to the demand side, i.e. the everyday practice and reality... Sample PDF
Application of Semantic Web Technology in E-Business: Case Studies in Public Domain Data Knowledge Representation
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Chapter 100
Sunghyun R. Kang, Debra Satterfield
The visual design of a website is critical when establishing a strong corporate identity on the web. The look and feel of a website will quickly... Sample PDF
Design Elements and Principles for Maintaining Visual Identity on Websites
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Chapter 101
Stephan Lukosch, Till Schümmer
Probably the most important aspect of e-Business and e-Commerce is that it mediates the interaction between various stakeholders in a business... Sample PDF
Designing e-Business Applications with Patterns for Computer-Mediated Interaction
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Chapter 102
Wei-Lun Chang
Because of changes in the service economy, the service-oriented management (SOM) approach has been adopted widely for contemporary enterprises.... Sample PDF
A SOA-Based Framework for Internet-Enabled CRM
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Chapter 103
Anahit Martirosyan, Thomas Tran, Azzedine Boukerche
Context is any information/knowledge about an application and user that can be used by an e-commerce system to provide efficient services to the... Sample PDF
Building Context-Aware E-Commerce Systems: A Data Mining Approach
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Chapter 104
Angelos Michalas, Malamati Louta
The availability of powerful computers and highspeed network technologies is changing the way computers are used. These technology enhancements led... Sample PDF
Efficient Service Task Assignment in Grid Computing Environments
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Chapter 105
Ghalem Belalem
Data grids have become an interesting and popular domain in grid community (Foster and Kesselmann, 2004). Generally, the grids are proposed as... Sample PDF
Policy Driven Negotiation to Improve the QoS in Data Grid
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Chapter 106
Maria Rosalia Vicente, Ana Jesus Lopez
Over the last decade the Internet has brought about significant changes in the economies and societies worldwide. It has changed communication... Sample PDF
Understanding the Dimensions of the Broadband Gap: More than a Penetration Divide
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Chapter 107
Bridgette Wessels
The development of Information and Communication Technologies (ICT) is part of a reshaping of socio-economic life that is resulting in new forms of... Sample PDF
E-Inclusion: European Perspectives Beyond the Digital Divide
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Chapter 108
Helena Halas, Tomaž Klobucar
The development of information and communication technology (ICT) and the rapid increase of ebusiness have led to a rapid growth of the number of... Sample PDF
Importance of Electronic Record Preservation in E-Business
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Chapter 109
Sherif Kamel
The information and communication technology (ICT) evolution is aggressively affecting many nations around the world, forcing changes and... Sample PDF
Electronic Commerce Prospects in Emerging Economies: Lessons from Egypt
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Chapter 110
Hwa Lee
With the advancement of technology, Electronic Learning (E-Learning) now is more of the rule than the exception. E-learning has been the synonym for... Sample PDF
Using Assistive Technology to Ensure Access to E-Learning for Individuals with Disabilities
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Chapter 111
Tina Harrison, Kathryn Waite
Recent policies, aimed at reducing pension costs and improving consumer awareness, have contributed to the development of the Internet as a... Sample PDF
A Holistic View of the Challenges and Social Implications of Online Distribution: The Case of Pensions
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Chapter 112
Harald Gruber
Technological innovation in the telecommunications sector is a key contributor to the rapid diffusion of e-business. The steady drive towards... Sample PDF
The Global Telecommunications Industry Facing the IP Revolution: Technological and Regulatory Challenges
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Chapter 113
Denis Caro
This chapter posits that transgenic governance forces are evolving and will engage future international e-business professionals in a multi-polar... Sample PDF
Evolving e-Business Systems: Transgenic Forces in International Realpolitik Space in 2050
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Chapter 114
In Lee
Recently, a web-enabled e-recruiting emerged quickly as a powerful method for both job seekers and recruiters. E-recruiting has driven companies to... Sample PDF
E-Recruiting: Sources, Opportunities, and Challenges
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Chapter 115
Pengtao Li
E-business has grown dramatically in the last ten years. Its only constant is change. Awareness of these changes can help both business and... Sample PDF
Emerging Trends of E-Business
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Chapter 116
Virtual Commerce  (pages 1160-1166)
Suzanne Altobello Nasco, Robert E. Boostrom, Kesha K. Coker
Virtual reality, in a variety of implementations, is becoming more popular every day. Internet technology originally designed for education... Sample PDF
Virtual Commerce
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Chapter 117
Michael Dinger, Varun Grover
This article introduces and describes the use of Web 2.0 technologies in contemporary business environments. Web 2.0 refers to many current... Sample PDF
The Web 2.0 Trend: Implications for the Modern Business
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Chapter 118
Jos van Iwaarden, Ton van der Wiele, Roger Williams, Steve Eldridge
The Internet has come of age as a global source of information about every topic imaginable. A company like Google has become a household name in... Sample PDF
Web 2.0: The Era of User Generated Content on Web Sites
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Chapter 119
Matthes Fleck, Andrea von Kaenel, Miriam Meckel
This article provides an overview of the most prominent definitions, basic concepts and applications of the term Web 2.0. In addition to the seven... Sample PDF
Web 2.0 Concepts, Social Software and Business Models
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Chapter 120
Steven De Hertogh, Stijn Viaene
During the early years of the World Wide Web, also commonly referred to as the internet, there was relatively little engagement between content... Sample PDF
Grounding Principles for Governing Web 2.0 Investments
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Chapter 121
Tobias Kollmann, Carina Lomberg
Both, Web 1.0 and Web 2.0 were linked directly to new stages in the development of e-business. Whereas the distinction between Web 1.0 and Web 2.0... Sample PDF
Web 1.0, Web 2.0 and Web 3.0: The Development of E-Business
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Chapter 122
Emilia Currás, Moez Limayem
Today, due to spurred social (e.g. the “Millennials”) and technological (e.g. Broadband Internet, Mobile Technology, GPS1, Web 2.0), etc) changes... Sample PDF
The New Generation of Knowledge Management for the Web 2.0 Age: KM 2.0
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Chapter 123
Young Park
With the explosive growth of goods and services available on the Web through e-commerce, it is increasingly difficult for consumers to find the... Sample PDF
Recommender Systems: An Overview
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Chapter 124
E. J. Castellano, L. Martínez
Students must face up to decision making situations since early ages, in order to keep on the chase of some professional competences. However, the... Sample PDF
A Linguistic Recommender System for Academic Orientation
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Chapter 125
Simona Fabrizi
Mobile Operators (MOs) in several countries are constantly challenged with the urge to further enhance the quality of their existing wireless... Sample PDF
Wireless Technologies: Shifting into the Next Gear?
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Chapter 126
Patrick Reid, Des Laffey
This chapter covers key issues in the area of search engines. It shows the importance of search by explaining what search engines are and their... Sample PDF
Search Engines: Past, Present and Future
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Chapter 127
Tobias Kollmann, Ina Kayser
According to the recent worldwide UN e-government survey, a rising trend towards the electronic reform of the public sector around the world becomes... Sample PDF
E-Government: Status Quo and Future Trends
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Chapter 128
Calin Gurau
In the last ten years blogs have become a familiar feature of the Internet landscape, and the number of blogs multiplied exponentially. A blog is a... Sample PDF
Blog Marketing: Potential and Limits
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Chapter 129
Ygal Bendavid
This article focuses on the emerging phenomenon of Radio Frequency Identification (RFID) technologies & the EPC Network by examining how it enables... Sample PDF
RFID Enabled B2B E-Commerce Technologies and Applications
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Key Terms in this Chapter

Business Intelligence (BI): Using organisation data and knowledge resources for better informed decision making to enhance customer relations.

Knowledge Management (KM): The merging of human activity, process improvement and technological application for more efficient business practices.

E-commerce (Electronic-Commerce, EC): Selling goods and services over the Internet.

Content Management: Organizing components and subject matter of an application so it meet the needs of users.

Tagging: Labeling data to create a catalogue of descriptions.

Collaboration: Getting people to work together closer for more effective decision making and knowledge sharing.

Semantic Web: An extension of the current Internet where information and services are better defined to enable more efficient use in terms of content creation, sharing, searching and development.