Information Feedback Approach for Maintaining Service Quality in Supply Chain Management

Information Feedback Approach for Maintaining Service Quality in Supply Chain Management

R. Manjunath (Bangalore University, India)
Copyright: © 2007 |Pages: 9
DOI: 10.4018/978-1-59904-255-8.ch013
OnDemand PDF Download:
$37.50

Abstract

Maintaining the service quality in a supply chain has become a challenging task with increased complexity and number of players down the line. Often several supply chains cross over the common resources, calling for the sharing of resources and prioritization. This leads to the definition of pre-specified service quality as seen by the end user of the supply chain. In this chapter, a feedback mechanism that conveys the status of the supply line starting from the tail end is discussed. The advantages of using a predicted and shifted slippage or loss rate as the feedback signal are highlighted. Based on the feedback, the source is expected to change the rate of transfer of the commodity over the supply chain. With this, the resources would get utilized effectively, reducing the stranded time of the commodity down the line. The service quality in terms of delay and loss rate gets improved.

Complete Chapter List

Search this Book:
Reset
Table of Contents
Acknowledgments
Chapter 1
P. Boonyathan, L. Al-Hakim
Today’s managers are turning to the functions of the supply chain to improve margins and gain competitive advantage. The explosion of the Internet... Sample PDF
Procedure for Modeling and Improving E-SCM Processes
$37.50
Chapter 2
S. Yang
In recent years, e-retailing has become the growth engine for the retailing industry. A large online retailer usually has multiple distribution... Sample PDF
Dynamic Transshipment in the Digital Age
$37.50
Chapter 3
R. Craig
This chapter considers the perspective of small and medium-sized enterprises (SMEs) in supply chains. It starts with an overview of the important... Sample PDF
E-Com Supply Chain and SMEs
$37.50
Chapter 4
J. Hamilton
This chapter addresses the development cycle of recent ‘services’ models. It considers that all products involve services and consequently maybe be... Sample PDF
Building and Managing Modern E-Services
$37.50
Chapter 5
J. Hamilton
This chapter addresses service value networks as a key pathway to establishing and likely retaining future strong competitive positioning within a... Sample PDF
Service Value Networks: Delivering Competitive E-Services
$37.50
Chapter 6
V. Potdar
In this chapter we provide an introduction to RFID technology. We discuss the main components of the RFID technology, which includes RFID... Sample PDF
Automated Data Capture Technologies: RFID
$37.50
Chapter 7
W. Baker, G. Smith, K. Watson
Collaboration between supply chain partners, facilitated by integration of information flows, has created more efficient and effective networks.... Sample PDF
Information Security Risk in the E-Supply Chain
$37.50
Chapter 8
O. Bak
The supply chain environment today is a collaborative business environment in which the members of supply chains are interlinked with each other.... Sample PDF
The Use of Collaboration Tools in Supply Chain: Implications and Challenges
$37.50
Chapter 9
G. Finnie, Z. Sun
This chapter reviews fundamentals of e-supply chain management and examines the transformation from the traditional supply chains to the e-supply... Sample PDF
Negotiation, Trust, and Experience Management in E-Supply Chains
$37.50
Chapter 10
P. Tiako
As the Internet grew and evolved, it became more widely used by everyone. What once was utilized by the military and used for academic purposes is... Sample PDF
Trading E-Coalition Modeling for Supply Chain
$37.50
Chapter 11
R. Pal, I. Bose, A. Ye
ERP and SCM systems have been used in China for some time. Although these two systems complement each other, the integration of these two systems is... Sample PDF
E-Supply Chain System at Valvex and Its Integration with ERP Systems
$37.50
Chapter 12
C. Shi, B. Chen
Setting performance targets and managing to achieve them is fundamental to business success. As a result, it is common for managers to adopt a... Sample PDF
Coordination of a Supply Chain with Satisficing Objectives Using Contracts
$37.50
Chapter 13
R. Manjunath
Maintaining the service quality in a supply chain has become a challenging task with increased complexity and number of players down the line. Often... Sample PDF
Information Feedback Approach for Maintaining Service Quality in Supply Chain Management
$37.50
Chapter 14
Performance Management  (pages 261-282)
S. Srinivas
The purpose of this chapter is to help you design a performance management framework that will result in choosing, successfully implementing, and... Sample PDF
Performance Management
$37.50
About the Authors