Information Needs and Information Seeking Behavior of Physically Challenged Students and Faculty of the University of Delhi: A Study

Information Needs and Information Seeking Behavior of Physically Challenged Students and Faculty of the University of Delhi: A Study

Ramneek Singh (University of Delhi, India) and Amrit Kaur (National Institute of Fashion Technology, India)
DOI: 10.4018/978-1-4666-2500-6.ch024
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Information seeking is a fluid and situation dependent activity where a seeker’s actions are influenced by access to information, perceived quality, and trust in the information source. The situation is more intense if the information seeker is a physically disabled person. This demands a call for a regular study and development of information system and management of information services for persons with disability The University of Delhi has more than 1200 students and teachers with disabilities in its various colleges and departments. Very little is known about the techniques employed by them when looking for information, what kinds of source formats they prefer to use and how these sources are used, what barriers they confront, how they feel about the process, and how they can be helped to better exploit the information resources available to them. This chapter investigates and finds the answers to the above questions by using survey methods of research. It also incorporates the use of information and assistive technology for information sought by the physically challenged students and teachers.
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The objectives of the present study are:

  • 1.

    To establish the information needs of disabled students and teachers.

  • 2.

    To examine information seeking behaviour of the disabled faculty members and students of various colleges and departments of the University of Delhi.

  • 3.

    To determine what kind of information sources are used by the disabled faculty members and students to seek information.

  • 4.

    To study the purposes of information seeking.

  • 5.

    To explore the use of information technology for seeking and using information.

  • 6.

    To demonstrate the use of specific devices and aids to seek and use the information, as per specific disability.

  • 7.

    To study the problems faced by the disabled users while seeking and using information/library resources and services.

  • 8.

    To suggest the strategies of improving library/ information center services for the disabled users.


Research Methodology

The present study comes under the category of user study and the most effective method of doing user studies is to congregate and analyze views and opinions of the target users. The study is conducted from the students' and teachers’ perspective and reflects their point of view. The survey method of research has been selected to conduct the study. The population unit for data collection includes all the physically challenged faculty members teaching at various colleges/departments and the disabled students of the undergraduate and the postgraduate courses of the University of Delhi. The study incorporates all the 3 broad categories of disability, i.e., visual, locomotive, and hearing disability. About 350 questionnaires were distributed among the physically challenged students and teachers of the selected colleges and departments under the University of Delhi. The selection of colleges/departments was based on the strength of Persons with Disability in the institution. The response rate has been shown in Table 1.

Table 1.
Response rate of questionnaires
User CategoryNo. of Questionnaires DistributedNo. of Responses Received% of Responses
Under Graduate Students19214072.91
Post Graduate Students1046057.69
Faculty Members544583.33

Complete Chapter List

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Table of Contents
Tariq Ashraf, Puja Anand Gulati
Tariq Ashraf, Puja Anand Gulati
Chapter 1
Anne R. Diekema
Multilingual digital libraries provide access to resources in more than one language by allowing queries in one language to retrieve documents in... Sample PDF
Design and Development Considerations for a Multilingual Digital Library
Chapter 2
Vilas G. Jadhav
Digital libraries are a key connector to the information resources that are necessary for the growth of research in today’s era. The ability to... Sample PDF
Integration of Digital Reference Service for Scholarly Communication in Digital Libraries
Chapter 3
Shivani Kaushal, Sakshi Bahl
It is a typical day. The computers start normally, but you think that it should not take that long to get the UPS going. Then you wonder about other... Sample PDF
Digital Preservation: Principles and Policies
Chapter 4
Ram Chander
Preservation of digital resources in the 21st century has been a great challenge for library and information professionals. Digital libraries have... Sample PDF
Preservation of Digital Information in Library and Information Centers
Chapter 5
Eduardo da Silva Alentejo
The Virtual Health Library can be visualized as a distributed base of scientific and technical health knowledge that is saved, organized, and stored... Sample PDF
Perspectives of Digital Library Evaluation: Methodology from Marketing of Services for Information Services
Chapter 6
Mohammed Nasser Al-Suqri, Khalsa Abdullah Al-Hinai, Kawther Mohammed Al-Hashmi
The rapid development of Information and Communication Technologies (ICTs) and the advent of the World Wide Web (WWW) in the 1990s and universally... Sample PDF
Towards Arab Digital Libraries: Opportunities, Challenges, and Requirements
Chapter 7
Nadim Akhtar Khan, Mohammad Farooq Batoo
Traditional monuments are repositories of various types of inscriptions including both epigraphs and epitaphs and are a means for gaining knowledge... Sample PDF
Stone Inscriptions of Srinagar: A Digital Panorama
Chapter 8
Jyoti Gupta
Digital libraries play an important and indispensable role in educational and research development of higher educational institutions such as... Sample PDF
Digital Library Initiatives in India
Chapter 9
Naresh Kumar
This chapter talks about the meaning of digital library and covers the various features of digital libraries. A brief overview of digital library... Sample PDF
Digital Library Education: India and Abroad
Chapter 10
P. S. Rajput
The perception of library is undergoing a drastic alteration due to the impact of information communication technologies. Gone are the days when... Sample PDF
Digital Library: An Emerging Paradigm Towards Open Access
Chapter 11
Nilesh A. Shewale, Preedip Balaji B., Madhukar Shewale
The rapidly growing open content movement has intense outcomes and teaching approaches for the emergent social learning. Open content is any kind of... Sample PDF
Open Content: An Inference for Developing an Open Information Field
Chapter 12
Sumeer Gul, Tariq Ahmad Shah
The movement of free accessibility of scholarly literature on the public Web has brought uprising in the intellectual class of the digital world.... Sample PDF
A Lost Dimension in the Open Scholarly World: Authors’ Experiences and Open Access Publishing
Chapter 13
Nadim Akhtar Khan
Open Archives Initiative Protocol for Metadata Harvesting (OAI-PMH) provides an application-independent interoperability framework based on metadata... Sample PDF
Emerging Trends in OAI-PMH Application
Chapter 14
Sunil Tyagi
This chapter defines metadata, their types, creation, and some of the important functions. It enumerates an overview of the basic elements of the... Sample PDF
The Concept of Metadata for Digital Information Resources with Special Reference to Dublin Core (DC)
Chapter 15
Significance of Metadata  (pages 171-182)
K. Nazeer Badhusha
Metadata is structured data that describes the characteristics of a resource. It shares many similar characteristics to the cataloguing that takes... Sample PDF
Significance of Metadata
Chapter 16
Ajay Pratap Singh, Pooja Shukla
In the age of ICT, the concept of institutional repository has arisen, which has become a very essential mode of accessing and sharing information.... Sample PDF
Strategies and Issues of Institutional Repositories: An Indian Scenario
Chapter 17
Shalini Wasan, Rupak Chakravarty
Open Access (OA) is a noble cause as it removes all hurdles from free access to scholarly works and promotes knowledge sharing. The OA movement is... Sample PDF
Digital Repositories as Harbingers of Open Access in India: A Study
Chapter 18
Neeraj Kumar Singh, Jyoti Sharma, Navneet Kaur
The purpose of this chapter is to present the development and current situation of Institutional Repositories (IRs) in India. This chapter explores... Sample PDF
Institutional Repositories Initiatives in India: A Study
Chapter 19
Repository Banking and Finance (ReBaf) is one of the digital library services developed by STIE Perbanas Surabaya in an effort to extend the... Sample PDF
Building Repository Banking and Finance (ReBaF): A Case Study in the Library of STIE Perbanas Surabaya
Chapter 20
Maria Vee Kwon
This chapter will provide a strategic approach and firsthand insight into the best practices for Nyack Hospital’s User Community “Gateway to NH... Sample PDF
Strategic Approach to 24/7 Services: Best Practices for “Gateway to Nyack Hospital Medical Library Resources” in a Digital Era
Chapter 21
Manoj Kumar Sinha
The aim of this chapter is to give an overview of the modernisation of academic libraries in the ICT era, changing format of the library resources... Sample PDF
Empowering LIS Professionals and Academic Library Users in a Networked and Digital Environment: A Case Study of Rabindra Library, Assam University, Silchar
Chapter 22
A. Dakshayani, S. Srinivasan
Due to the continuous research and development activities taking place in almost all the disciplines, information overload and information explosion... Sample PDF
Information Seeking Behavior of Users and Strategies to Overcome the Challenges in the Current Era
Chapter 23
Kaushal Chauhan, Rabindra Kumar Mahapatra
The authors discuss in this chapter the emergence of digital library environments of the modern world. The emerging field of digital libraries... Sample PDF
Information Seeking Behavior in Digital Environments and Libraries in Enhancing the Use of Digital Information
Chapter 24
Ramneek Singh, Amrit Kaur
Information seeking is a fluid and situation dependent activity where a seeker’s actions are influenced by access to information, perceived quality... Sample PDF
Information Needs and Information Seeking Behavior of Physically Challenged Students and Faculty of the University of Delhi: A Study
Chapter 25
Subhajit Choudhury, Sudhir Kumar, Chitresh Kala
The chapter defines Information Literacy with its scope, such as Visual Literacy, Media Literacy, Computer Literacy, Network Literacy, Health... Sample PDF
Information Literacy: A Tool of Empowerment for the People of India, Nepal, and Bangladesh
Chapter 26
Kanchan Kamila
Fast-paced change in technology, particularly the origin of ICT and social, political, economical change forced to managerial change in Libraries... Sample PDF
Impact of ICT on the Changing Roles of the Librarian, Other Library and Information Science (LIS) Professionals, and Managerial Change
Chapter 27
Shampa Paul, Shashi P. Singh
Recent developments in Information and Communication Technologies (ICT) have characterized new ways of information generation, managing, and... Sample PDF
ICT in Libraries: Prospects and Challenges
Chapter 28
K. N. Kandpal, Mohammad Faheem Khan, S. S. Rawat
Bioinformatics plays an important role in speeding up the research in the field of biotechnology related to plant and animal science. A... Sample PDF
BTISNet: Biotechnology Information Network for Biological Scientific Community
Chapter 29
Samta Tapkir, S. Kumar
The e-book is a digital medium for communication of information. The chapter recognizes various types of e-books available and discusses various... Sample PDF
E-Books: Reader, Librarian, and Publisher Perspectives
Chapter 30
Manju Dubey, Mangala Hirwade
Libraries are changing in every aspect to deal with the information dissemination process mainly pertaining to the form and format of “significant... Sample PDF
Copyright Relevancy at Stake in Libraries of the Digital Era
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