Knowledge management concerns integrating, sharing, accessing and accumulating information for action throughout the organisation (Pelton, 1999; Porter, 1998). It has been receiving increasing attention as the latest information technology based system to improve organisational efficiencies, which may be in the forms of successful implementation of innovations (Huber, 1990), sustainable competitive advantage (Grant, 1996a, 1996b) or productivity gains (Davenport et al., 1996). In knowledge management, information technology is an essential enabling tool because of the latter’s unprecedented technological power in information processing, storing and transmission (Hanley, 1999; Porter, 1998). Information technology provides the technological infrastructure for knowledge management (Davenport et al.,1998). However, the effective use of information technology for knowledge management requires the managers to take cognisant of the factors that influence the information technology adoption process as well as the implementation of knowledge management practices. These factors could be external or/and internal to the organisation.
Complete Chapter List
Rebecca Watson, Michael D. Myers
Peter Meso, Nancy Duncan
Luiz Antonio Joia
Brian E. Mennecke, Lawrence A. West Jr.
Detmar W. Straub, Karen D. Loch, Carole E. Hill
Helana Scheepers, Lars Mathiassen
G. Roland Kaye, Stephen Little
Mahmoud M. Watad
Eileen M. Trauth
Marcos Cavalcanti, Elisabeth Gomes
Charlene A. Dykman, Charles K. Davis
Michelle W.L. Fong
Syed Zahoor Hassan
Aline Franca de Abreu, Ruth Ferreira Roque Rossi