This article presents a framework to integrate effectively different information technologies in order to coordinate a relational business ecosystem, an innovative business model. The information technologies needed to create this new business environment are presented, as well as an integrated model based on a technology-service-process-production taxonomy. A case study addressing a major engineering company in Brazil, now playing the role of an integrator within a relational business ecosystem is presented in order to validate the proposed model. Some conclusions in this realm are presented addressing the main obstacles and hurdles to accomplish a relational business ecosystem as well as the solutions to overcome them, so as to make the findings and concerns applicable to other countries.
Complete Chapter List
Rebecca Watson, Michael D. Myers
Peter Meso, Nancy Duncan
Luiz Antonio Joia
Brian E. Mennecke, Lawrence A. West Jr.
Detmar W. Straub, Karen D. Loch, Carole E. Hill
Helana Scheepers, Lars Mathiassen
G. Roland Kaye, Stephen Little
Mahmoud M. Watad
Eileen M. Trauth
Marcos Cavalcanti, Elisabeth Gomes
Charlene A. Dykman, Charles K. Davis
Michelle W.L. Fong
Syed Zahoor Hassan
Aline Franca de Abreu, Ruth Ferreira Roque Rossi