PEOPLE, one of the most important e-government projects in Italy, was created in 2002, when it was ranked first among almost 400 projects submitted to the Italian government according to its Piano di Azione per l’E-Government, literally, E-Government Action Plan, that is, the program to which the Italian government allocated around €120 million to finance various projects on e-government development. The financial contribution for each project did not exceed 50% of its total expected budget. The name of the project is the acronym for Progetto Enti Online Portali Locali E-Government, literally, Project Public Bodies Online Portals E-Government. The purpose of PEOPLE is “to innovate and to simplify the relationships between Local Public Administrations and citizens” through the online delivery of almost all the services provided by local bodies, leading to the fulfilment of 95% of individual and company requests. The project seeks to create a multichannel network system with a Web portal as the main method of access and interaction.