In relation to globalization and its worldwide effects, the requirement for a high level of emotional intelligence competency that both senior managers, junior administrative officers, and other employees should have has gained importance for a successful decision making process. In addition, the significance of innovative management strategies and also employees who are open to innovations has started to be more of an issue for companies since dynamic changes and developments in the field of technology owing to this fierce competition affect almost all sectors seriously. Taking all of these variables into consideration, this chapter aims to investigate the role and importance of innovative work behaviors in the Turkish Banking Sector by using the questionnaire technique as a data collection tool. Findings have been obtained from 332 staff through the survey on emotional intelligence competency by Wong and Law and the innovative work behavior survey by Janssen.
TopIntroduction
As a result of globalization and in parallel with economic dynamics, it is required for both senior managers, junior administrative officers and other employees to have high level of emotional intelligence competency for an achievement during the decision making process. The importance of this requirement has been proven by many academic studies concluding that individuals who have the high level of emotional intelligence competency can make good decisions and implement those decisions in the right place at the right time. Those internally and externally taken decisions as a result of emotional intelligence factor not only activate inter-organizational relations and communication but also increase the performance level.
As it is emphasized in Dogan and Demiral’s study, “it is not enough to have employees who have high level of IQ or technical and mental talents to be able to increase success, provide efficient and productive performance, and create customer satisfaction during the 21st century business management mentality. Besides, organizations need to employ emotional and social individuals who can know or manage their own emotions, and also understand what others feel” (Orhan, 2012, p.1).
Apart from that, the necessity of innovative management strategies and also employees who are open to innovations has been started to be more of an issue for the companies in the competitive environment emerged by the impact of globalization factor, because dynamic changes and developments in the field of technology owing to this fierce competition affect almost all sectors seriously. In short, organizations should renew employees’ work processes and methods taking either internal or external needs or expectations to become a dominant player in the market. To this respect, employees need to be motivated in terms of all work conditions to search out new work methods or generate new ideas including innovative approaches. And thus, it will be easier for them to present their innovative work behaviors accordingly.