Instant Messaging as an E-Collaboration Tool

Instant Messaging as an E-Collaboration Tool

Qinyu Liao (University of Texas at Brownsville and Texas Southmost College, USA) and Xin Luo (Virginia State University, USA)
Copyright: © 2008 |Pages: 6
DOI: 10.4018/978-1-59904-000-4.ch059
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Abstract

This article introduces the background of IM as an e-collaboration tool, discusses the utilization of IM in organizations for different e-collaboration tasks, includes solutions for pitfalls and concerns in IM enabled e-collaboration, and provides the future trend of IM for e-collaboration.

Key Terms in this Chapter

E-Collaboration: Electronic technologies that enable collaboration among individuals engaged in a common task.

Globalization: The growing interdependence of countries worldwide through increasing volume and variety of cross-border interactions and transactions in goods and services, free international capital flows, and more rapid and widespread diffusion of technology.

Virtual Workspace Technologies: An integrated set of tools that offer a variety of communication support capabilities including a well-organized and searchable common team repository and group discussion forums.

Media Richness: A classification of media based on its ability to carry nonverbal cues, provide rapid feedback, convey personality traits, and support the use of natural language.

Computer-Mediated Communication: A cluster of interpersonal communication systems used for conveying written text, generally over the Internet.

Instant Messaging: An Internet-based application that provides semi-synchronous communication between participants.

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