MLA
Hurskainen, Jorma. "Integration of Business Systems and Applications in Merger and Alliance: Case Metso Automation." Information Technology Enabled Global Customer Service, edited by Tapio Reponen, IGI Global, 2003, pp. 207-225. https://doi.org/10.4018/978-1-59140-048-6.ch012
APA
Hurskainen, J. (2003). Integration of Business Systems and Applications in Merger and Alliance: Case Metso Automation. In T. Reponen (Ed.), Information Technology Enabled Global Customer Service (pp. 207-225). IGI Global. https://doi.org/10.4018/978-1-59140-048-6.ch012
Chicago
Hurskainen, Jorma. "Integration of Business Systems and Applications in Merger and Alliance: Case Metso Automation." In Information Technology Enabled Global Customer Service, edited by Tapio Reponen, 207-225. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-048-6.ch012
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