An Intelligent Information Management Tool for Complex Distributed Human Collaboration

An Intelligent Information Management Tool for Complex Distributed Human Collaboration

Christine B. Glaser (University of Surrey, UK), Amy Tan (University of Surrey, UK) and Ahmet M. Kondoz (University of Surrey, UK)
DOI: 10.4018/978-1-60566-246-6.ch005
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Managing information collaboratively in an open and unbounded environment without an information management application influenced and challenged the users actions and cognitive abilities, hence collaborative information management behaviour (CIMB). This issue motivated us to investigate distributed synchronous CIMB to deduce criteria for the design of an intelligent information management application that supports interconnectivity and human collaboration in such an environment. The authors developed a model to understand CIMB based on qualitative and quantitative findings, which emerged from four video recordings. These findings revealed that CIMB manifests itself in five behavioural stages: Initiation, Identification, Formulation, Structuring and Decision Making. Thus, an application for open information management should support human-to-computer and human-to-human interaction, should facilitate the behavioural stages users went during an information selection task and should sustain cognitive abilities. This chapter proposes the design for such an application, which supports user’s actions and cognitive abilities required to manage information collaboratively in an open and unbounded environment.
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Information management behaviour (IMB) describes activities a person carries out when identifying his or her own needs for information, searching for information and using or transferring information (Wilson, 1999). Wilson’s definition clearly points at individual information management behaviour, with which many researchers are concerned (Wilson, 1981, 1999; Kuhltau, 1991; Butcher & Rowley, 1998). These actions can be understood as sources for the design of an information management application useful in an open and unbounded environment (Yli-Hietanen & Niiranen, 2008). In order to study actions related to information management and further applying these findings for the design of an application a model has to be developed that considers collaborative information management behaviour and aspects of interconnectivity. Existing models of information management behaviour in information science research focus on the actual initiation of individual information seeking and information retrieving behaviour (Butcher & Rowley, 1998; Kuhltau, 1991; Wilson, 1981, 1999) although research has also revealed that people in organizations conduct most of their work as a collective (Foster, 2006; Reddy & Jansen, 2008). Thus, the need for a model that considers collaborative information management behaviour (CIMB) and interconnectivity of users is clearly warranted, which has been addressed recently by Hansen & Jaervelin (2004), Hyldegård & Ingwersen (2007), and Reddy & Jansen (2008). These studies focused on collaborative information management behaviour of co-located groups or asynchronous teams.

In regard to the growing interest of companies to save travel costs and time, human collaboration in an open and unbounded environment is becoming more important. Subsequently, understanding the complexity of human collaboration in a distributed synchronous environment and developing applications that support interconnectivity and collaboration is all the more relevant (Yli-Hietanen & Nirranen, 2008). Therefore, the investigation of distributed synchronous groups managing information collaboratively in an open and unbounded environment, specifically over a shared digital workspace and video has not yet been addressed by researchers of information science.

In order to address this need we conducted a small-group experiment with four two-person remote teams performing an information selection task without an application to manage the information. To increase the task complexity users had to play different roles, the parties of authority and protagonist. At this point we define collaborative information management behaviour in the context of our experiment from a sociological point of view as any perception, cognition, and action (Hogg and Vaughan, 2005) that is carried out by a user over a shared digital workspace and video that causes a reaction and influences the other users’ perception, cognition and action at the same time. Managing information without an application and interacting over a shared digital workspace with video was found to affect users actions and reactions carried out to manage information collaboratively, so did the existence of the two roles, as users had different information needs and interests.

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Editorial Advisory Board
Table of Contents
Chapter 1
Teemu Saarelainen
The amount of information surrounding us is ever increasing. Usable information is our most valuable asset both in our professional and personal... Sample PDF
Open Formats, Open Information and Future Trends in Software Engineering
Chapter 2
Chia-Chu Chiang
Documents are perfectly suited for information exchange via the Internet. In order to insure that there are no misunderstandings, information... Sample PDF
Engineering Information Into Open Documents
Chapter 3
Dwayne Rosenburgh
This chapter presents a look at the decision-making methods used by real-life, collegial, high-achieving, technical teams and organizations. One may... Sample PDF
Decision-making as a Facilitator of High-achievement in Non-hierarchical Technical Environments
Chapter 4
Khaled Ahmed Nagaty
The purpose of this chapter is to discuss the relationship between three entities: hierarchical organization, information management and human... Sample PDF
Hierarchical Organization as a Facilitator of Information Management in Human Collaboration
Chapter 5
Christine B. Glaser, Amy Tan, Ahmet M. Kondoz
Managing information collaboratively in an open and unbounded environment without an information management application influenced and challenged... Sample PDF
An Intelligent Information Management Tool for Complex Distributed Human Collaboration
Chapter 6
Lobna Hsairi, Khaled Ghédira, Adel M. Alim, Abdellatif BenAbdelhafid
In the age of information proliferation, openness, open information management, interconnectivity, collaboration and communication advances... Sample PDF
R2-IBN: Argumentation Based Negotiation Framework for MAIS-E2 model
Chapter 7
Pauli Brattico, Mikko Maatta
Automatic natural language processing captures a lion’s share of the attention in open information management. In one way or another, many... Sample PDF
Natural Language Parsing: New Perspectives from Contemporary Biolinguistics
Chapter 8
Sune Lehmann
A network structure of nodes and links is an informative way to study information systems. The network representation is valuable because it encodes... Sample PDF
Structures in Complex Bipartite Networks
Chapter 9
Juha Kesseli, Andre S. Ribeiro, Matti Nykter
In this chapter the authors study the propagation and processing of information in dynamical systems. Various information management systems can be... Sample PDF
Measuring Information Propagation and Processing in Biological Systems
Chapter 10
Yacine Benahmed, Sid-Ahmed Selouani, Habib Hamam
In the context of the prodigious growth of network-based information services, messaging and edutainment, we introduce new tools that enable... Sample PDF
Natural Human-System Interaction Using Intelligent Conversational Agents
Chapter 11
Marko Helén, Tommi Lahti, Anssi Klapuri
The purpose of this chapter is to introduce tools for automatic audio management. The authors present applications which are already available for... Sample PDF
Tools for Automatic Audio Management
Chapter 12
Susmit Bagchi
Due to the advancement of hardware technologies and mobile communication systems, the mobile devices are transforming into multimedia devices... Sample PDF
PUM: Personalized Ubiquitous Multimedia
Chapter 13
Edgar Jembere, Matthew O. Adigun, Sibusiso S. Xulu
Human Computer Interaction (HCI) challenges in highly dynamic computing environments can be solved by tailoring the access and use of services to... Sample PDF
Personalisation in Highly Dynamic Grid Services Environments
Chapter 14
Josef Makolm, Silke Weiss, Doris Ipsmiller
Efficient and effective knowledge management plays an increasingly important role in knowledge intensive organizations. The research project... Sample PDF
DYONIPOS: Proactive Support of Knowledge Workers
Chapter 15
Juhana Kokkonen
In this chapter the open-source based collaboration model of Finnish Wikipedia is examined from the perspective of user culture, which is the... Sample PDF
User Culture, User-System Relation and Trust – The Case of Finnish Wikipedia
Chapter 16
Cristina Melchiors, Lisandro Zambenedetti Granville, Liane Margarida Rockenbach Tarouco
The use of information management tools in open and unbounded operational environments demands an efficient and robust communication infrastructure... Sample PDF
P2P-Based Management of Collaboration Communication Infrastructures
Chapter 17
John Tsiligaridis
The problem of server performance in a contemporary, rapidly developed and multi-discipline environment is examined. Multiple requests in a very... Sample PDF
A Framework for Semi-Autonomous Servers in the Wireless Network Environment
Chapter 18
Rakesh Biswas, Kevin Smith, Carmel M. Martin, Joachim P. Sturmberg, Ankur Joshi
This chapter discusses the role of open health information management in the the development of a novel, adaptable mixed-platform for supporting... Sample PDF
Open Information Management in User-driven Health Care
Chapter 19
Michael Losavio, Adel Elmaghraby, Deborah Keeling
The global interconnected information space offers unprecedented ways of accessing and analyzing information. New infringements of the rights of... Sample PDF
Information Management: Jurisdictional, Legal and Ethical Factors
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