Introduction to Services

Introduction to Services

Bill Karakostas (City University, UK) and Yannis Zorgios (CLMS, UK)
Copyright: © 2008 |Pages: 17
DOI: 10.4018/978-1-59904-968-7.ch001
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Abstract

Over the past few decades, organizations have witnessed dramatic changes in their environment. The globalisation of the economy with the emergence of Asia’s new economic powerhouses, the rise of the knowledge economy, the rapid growth and sometimes equally rapid decline of disruptive technologies and business models are some examples of the modern economic environment, within which organizations must survive. At the same time, requirements from shareholders have become increasingly pressing. Stock markets demand high returns on investments, while strong competition narrows the profit margins. On the other hand, consumers continue to evolve in a process that began in the 1980s, to become more health and image conscious, eclectic in their purchasing choices, and not conforming to one-size-fits-all solutions, preferring individuality and customization, even of commodity products.

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Table of Contents
Foreword
Graham Cox
Acknowledgment
Bill Karakostas, Yannis Zorgios
Chapter 1
Bill Karakostas, Yannis Zorgios
Over the past few decades, organizations have witnessed dramatic changes in their environment. The globalisation of the economy with the emergence... Sample PDF
Introduction to Services
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Chapter 2
Service Concepts  (pages 18-45)
Bill Karakostas, Yannis Zorgios
Services are something we routinely experience in everyday life as consumers. Also, depending on our profession, we may deal with services as... Sample PDF
Service Concepts
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Chapter 3
Bill Karakostas, Yannis Zorgios
Chapter II presented the main concepts underlying business services. Ultimately, as this book proposes, business services need to be decomposed into... Sample PDF
Standards for Web Services
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Chapter 4
Service Coordination  (pages 87-113)
Bill Karakostas, Yannis Zorgios
Chapter III introduced standards for Web service specification, such as WSDL and SOAP. With the use of such standards, Web service designers can... Sample PDF
Service Coordination
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Chapter 5
Bill Karakostas, Yannis Zorgios
This chapter argues that modeling is at the core of every service engineering method. Modeling not only allows us to understand business services... Sample PDF
Model-Driven Service Engineering
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Chapter 6
Bill Karakostas, Yannis Zorgios
In Chapter II we discussed the fundamental properties and concepts of a service. Concepts like interface, contract, service provider and service... Sample PDF
Ontologies for Model-Driven Service Engineering
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Chapter 7
Bill Karakostas, Yannis Zorgios
Chapter II introduced universal service concepts (i.e. concepts that apply to any type of organization and service). In that chapter, we argued that... Sample PDF
A Methodology for Model-Driven Service Engineering Based on IDEF
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Chapter 8
Bill Karakostas, Yannis Zorgios
This chapter is concerned with concepts, technologies, and standards for deploying, executing, and managing services. In previous chapters, we have... Sample PDF
Service Deployment Execution and Management
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Chapter 9
Bill Karakostas, Yannis Zorgios
This chapter introduces a service.engineering.platform (CLMS) that caters for all the phases of the service engineering life cycle. Although... Sample PDF
A Platform for Model-Driven Service Engineering
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Chapter 10
Bill Karakostas, Yannis Zorgios
Having discussed a method for service realization in Chapter VII, the service methodology that was first outlined in the Introduction of this book... Sample PDF
A Case Study of Business Service Realization: Account Receivables—Account Payables
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Chapter 11
An Overview and Summary  (pages 375-388)
Bill Karakostas, Yannis Zorgios
This book has introduced a model-driven approach for identifying, designing, deploying, and managing business services in software. The concept of... Sample PDF
An Overview and Summary
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About the Contributors