MLA
Lee, Su-Fang, et al. "Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction: A Model-Building Approach." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 1742-1759. https://doi.org/10.4018/978-1-59904-943-4.ch137
APA
Lee, S., Jih, W. K., & Fang, S. (2008). Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction: A Model-Building Approach. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 1742-1759). IGI Global. https://doi.org/10.4018/978-1-59904-943-4.ch137
Chicago
Lee, Su-Fang, Wen-Jang ("Kenny") Jih, and Shyh-Rong Fang. "Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction: A Model-Building Approach." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 1742-1759. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch137
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