Job Satisfaction in the Information and Communication Sector: The Case of Egypt

Job Satisfaction in the Information and Communication Sector: The Case of Egypt

Marwa El-Ayouti (Maastricht School of Management, The Netherlands) and Sherif Kamel (The American University in Cairo, Egypt)
Copyright: © 2003 |Pages: 20
DOI: 10.4018/978-1-93177-742-1.ch016
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Abstract

The information and communication technology industry is growing worldwide, penetrating all sectors and services. Therefore, organizations are formulating different formulas and mechanisms to provide a competitive and challenging working environment to attract the best human resources around the globe to join their infrastructure build-up in terms of humanware. Egypt, as a developing country, has been investing heavily in building its information and communication technology infrastructure with a focus on human resources. However, many organizations are continually faced with various challenges to keep their key human resources due to the emerging offerings and opportunities at various levels locally, regionally and internationally. This chapter presents the findings of a research that was conducted in Egypt in 2001 with a primary objective to understand the overall level of job satisfaction among employees in the ICT sector in Egypt. The research aimed at identifying the major factors that affect their satisfaction and highlighting the driving forces leading to the “brain drain” of skilled ICT professionals to jobs overseas. The research assesses the major aspects affecting job satisfaction and ranks them by importance. Moreover, the empirical evidence illustrates the willingness of ICT professionals to seek job opportunities abroad, and the major forces leading to brain drain. Within the scope of the research, job satisfaction is studied as a function of four groups of job aspects, namely, economic, social, training and development, and psychological aspects. Economic aspects cover variables such as pay, rewards and benefits. Social aspects include relationships with colleagues, teamwork and working conditions. Training and development covers the amount of training received by employees and their access to technologies. Psychological aspects include factors such as interest and scope of work, challenges and disciplinary procedures. The survey was conducted among ICT professionals employed in key ICT companies operating in Egypt, as well as companies in other sectors including financial institutions including organizations from the private sector, governmental organizations and multinational firms. The research is important to assess the problems faced by many organizations in Egypt due to the brain drain of its skilled ICT professionals to jobs overseas due to clearer career paths and advancement opportunities, better access to new technologies and higher pay. Respectively, the findings of the research represent important guidelines for various organizations to be able to retain its ICT skilled professionals in Egypt and similar environments.

Complete Chapter List

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Table of Contents
Acknowledgments
Sherif Kamel
Chapter 1
Yi-chen Lan
This chapter explores information technology (IT) issues in regard to an organization’s transition towards globalization. The challenges of IT... Sample PDF
A Framework for an Organization's Transition to Globalization - Investigation of IT Issues
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Chapter 2
Ian M. Sims, Craig Standing
This chapter explains the need for a new dimension in the evaluation of the benefits of information technology where the technology has impact is on... Sample PDF
Impact on Society: The Missing Dimension in Evaluating the Benefits of IT in the Public Sector
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Chapter 3
Wai K. Law
Organizations in the Western world devote much attention to the development of information systems as strategic resources. The transfer of this... Sample PDF
Information Resources Development Challenges in a Cross-Cultural Environment
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Chapter 4
Sajjad Zahir, Brian Dobing, M. G. Hunter
When new technologies become available and cultures adopt them, the result can be convergence or divergence when cultures adopt technology in... Sample PDF
Analysis of the Cross-Cultural Dimensions of National Web Portals
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Chapter 5
Nata van der Merwe, Adrie Stander
The retention of women in Information Technology (IT) is a global problem. This chapter reflects on the results of a comprehensive study of women in... Sample PDF
The Retention of Women in Information Technology - A South African Perspective
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Chapter 6
Jaroslav Kral, Michal Zemlicka
Many (especially the large) software systems tend to be virtual peer-to-peer (P2P) networks of permanent autonomous services (e.g., e-government... Sample PDF
Software Confederation - An Architecture for Global Systems and Global Management
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Chapter 7
Yi-chen Lan
This chapter investigates issues related to the global transition of an enterprise through the application of information technology and information... Sample PDF
An Investigation of GISM Issues for Successful Management of the Globalization Process
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Chapter 8
Alexander Osterwalder, Mathias Rossi, Minyue Dong
The bridging of the so-called digital divide is an important issue in today’s development efforts of international and non-governmental... Sample PDF
A Framework for Narrowing the Digital Divide
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Chapter 9
Adekunle Okunoye
Information technology and social-cultural, organizational variables are considered major components to support knowledge processes in knowledge... Sample PDF
Managing Information Technology Component of Knowledge Management: Outsourcing as a Strategic Option in Developing Countries
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Chapter 10
Stewart T. Fleming
Developing countries have special needs for information and communication. In the rush towards globalization of economies and communications, there... Sample PDF
The Leapfrog Effect: Information Needs for Developing Nations
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Chapter 11
Kevin Johnston
This chapter proposes that all business strategies should be harmonized into a single strategy, rather than attempt to align IT strategy with... Sample PDF
Harmonizing IT and Business Strategies
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Chapter 12
Stewart Bishop
Developing countries have been utilizing information and communication technologies in the management of their business and administrative affairs... Sample PDF
Software Outsourcing Prospects for Small Developing Countries
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Chapter 13
Nabeel A.Y. Al-Qirim
Small to medium-sized enterprises (SMEs) contribute significantly to national economies and employment levels and represent a viable source for... Sample PDF
The Ten Commandments for Global Electronic Commerce Success in Small Business
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Chapter 14
Suttisak Jantavongso, Raymond K.Y. Li, Benedict Tootell
Surveys of Western literature identify law, infrastructure, tax, payment processes, consumers, suppliers, education and business culture, as the key... Sample PDF
Culture and E-Business in Thailand
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Chapter 15
Amir Albadvi
This chapter focuses on the power and challenges of e-business in enhancing the competitive advantage in developing countries’ industries and... Sample PDF
The Impact of E-Business on the Competitive Landscape - Case of Automotive Industry in Asia
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Chapter 16
Marwa El-Ayouti, Sherif Kamel
The information and communication technology industry is growing worldwide, penetrating all sectors and services. Therefore, organizations are... Sample PDF
Job Satisfaction in the Information and Communication Sector: The Case of Egypt
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Chapter 17
Ibrahim Elbeltagi
This chapter draws on a survey of CEO and IT managers in local authorities in Egypt to explain the key factors affecting their use of DSS in making... Sample PDF
Evaluating the Factors Affecting Decision Support Systems Usage by Strategic Decision Makers in Egypt: Using a Structural Equation Modeling Approach
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Chapter 18
Luiz A.M.M. Filho, Anatália S.M. Ramos
The present study has an exploratory nature and aims to analyze the perception of managers on the efficiency, access importance, use as a... Sample PDF
The Perception of Managers on the Impacts of the Internet in Brazilian Hotels: An Exploratory Study
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Chapter 19
Marly M. de Carvalho, Fernando J.B. Laurindo, Marcelo de Paula Pessoa
This chapter focuses on applying the best practices in Information Technology (IT) project management in Brazil. The theoretical models adopted to... Sample PDF
Information Technology Project Management to Achieve Efficiency in Brazilian Companies
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Chapter 20
Monideepa Tarafdar, Rahul K. Roy
Enterprise Resource Planning (ERP) systems are designed to integrate various functions and processes, and are used by organizations as the... Sample PDF
Adoption of Enterprise Resource Planning Software by Organizations in India: A Managerial Framework
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About the Authors