Just-in-Time Training

Abstract

Did you ever read an article on some current issues in some distant part of the world and wish you had paid closer attention in your high school history class? Did you ever purchase a sophisticated computer system and six months later find yourself in need of one of those more illusive features and wish you had taken the free training class the salesman offered? When was the last time you waited “on hold for the next available operator” to get some technical assistance for new hardware or software only to lose the connection after waiting 45 minutes? Have you ever had a graduate tell you that while on the job they wish they had kept the handout from your 422 class?