Key to Success: Cases and Practical Solutions

Key to Success: Cases and Practical Solutions

Mahmood Shah (Cranfield University School of Management, UK) and Steve Clarke (University of Hull Business School, UK)
Copyright: © 2009 |Pages: 37
DOI: 10.4018/978-1-60566-252-7.ch008
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Abstract

This chapter builds on previous chapters and brings together the technical, managerial and social issues discussed in this book so far, to offer practical solutions to the e-banking related problems. We have also included two detailed e-banking case studies of medium sized banks to illustrate our propositions. The chapter covers a number of practical dimensions such as common tools used to evaluate e-banking initiatives, real reasons for banks to implement e-banking, factors which led to their success as well as the ones which caused considerable problems.

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Table of Contents
Acknowledgment
Mahmood Shah, Steve Clarke
Chapter 1
Mahmood Shah, Steve Clarke
This chapter is an introduction to the themes covered in the book. It sets the background, defines the context and provides a basis for the material... Sample PDF
E-Banking Management: An Introduction
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Chapter 2
Mahmood Shah, Steve Clarke
The purpose of this chapter is to outline the online revolution which occurred in the banking sector, mainly in the developed world. It will briefly... Sample PDF
Delivery of Retail Banking Services
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Chapter 3
Mahmood Shah, Steve Clarke
The purpose of this chapter is to discuss various aspects of e-banking including the sequence of evolution of e-banking as well as other issues... Sample PDF
An Overview of E-Banking
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Chapter 4
E-Banking Technologies  (pages 30-55)
Mahmood Shah, Steve Clarke
E-banking relies heavily on information and communication technologies (ICT) to achieve its promise of 24 hours availability, low error rates, and... Sample PDF
E-Banking Technologies
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Chapter 5
Mahmood Shah, Steve Clarke
As discussed in the Chapter IV, e-banking is different from other forms of technological projects. It brings a different set of challenges for... Sample PDF
A Managerial View of E-Banking
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Chapter 6
Mahmood Shah, Steve Clarke
The aim of this chapter is to offer the reader a means by which human involvement in e-banking may be evaluated and improved. At the heart of this... Sample PDF
Human Involvement and E-Banking
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Chapter 7
Mahmood Shah, Steve Clarke
Building on the previous chapters, this chapter will discuss some of the most common problematic issues in e-banking implementation and management.... Sample PDF
Problematic Issues in E-Banking Management
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Chapter 8
Mahmood Shah, Steve Clarke
This chapter builds on previous chapters and brings together the technical, managerial and social issues discussed in this book so far, to offer... Sample PDF
Key to Success: Cases and Practical Solutions
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Chapter 9
Mahmood Shah, Steve Clarke
Project management is an important concept in business development. Often, the development of information technology or managing change will be run... Sample PDF
E-Banking Project Management
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Chapter 10
Mahmood Shah, Steve Clarke
As has been shown to be the case with information systems, it can be argued that the perception of knowledge seen as either a purely technical or... Sample PDF
Systems Thinking and Knowledge Management for E-Banking
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Chapter 11
Mahmood Shah, Steve Clarke
This chapter focuses predominantly on the development of a toolset for e-banking strategic planning. But before moving on to this, the following... Sample PDF
Strategy Development for E-Banking
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Chapter 12
Mahmood Shah, Steve Clarke
This last chapter is a summary of previous chapters. Whereas previous chapters focused on specific issues in e-banking, this chapter presents a... Sample PDF
E-Banking: A Fuller Picture
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About the Author