MLA
Söderström, Eva, et al. "Knowledge Capture in E-Services Development: A Prosperous Marriage?." Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 2665-2680. https://doi.org/10.4018/978-1-60960-783-8.ch712
APA
Söderström, E., Aggestam, L., & Holgersson, J. (2012). Knowledge Capture in E-Services Development: A Prosperous Marriage?. In I. Management Association (Ed.), Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (pp. 2665-2680). IGI Global. https://doi.org/10.4018/978-1-60960-783-8.ch712
Chicago
Söderström, Eva, Lena Aggestam, and Jesper Holgersson. "Knowledge Capture in E-Services Development: A Prosperous Marriage?." In Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 2665-2680. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-60960-783-8.ch712
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