A Knowledge Management Case Study in Developing, Documenting, and Distributing Learning

A Knowledge Management Case Study in Developing, Documenting, and Distributing Learning

Brigette McGregor-MacDonald (Marsh Inc., UK)
DOI: 10.4018/978-1-59904-933-5.ch125
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Abstract

This case study reflects the work of a global organization in its knowledge management efforts to sustain and transfer learning from a global leadership development curriculum. It focuses on the Knowledge Management (KM) solution developed to support employees to sustain their learning, to enable them to share their insights and experiences with others, and thus increase organizational capability. The paper is written to illustrate an example of a large organization’s efforts to engage employees to share their learning from a management programme across geographical and cultural boundaries.

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