Knowledge Management for Enterprise Systems - First Empirical Insights

Knowledge Management for Enterprise Systems - First Empirical Insights

Roy Chan (Queensland University of Technology, Australia) and Michael Rosemann (Queensland University of Technology, Australia)
Copyright: © 2002 |Pages: 17
DOI: 10.4018/978-1-931777-06-3.ch007
OnDemand PDF Download:


Enterprise systems are comprehensive and complex applications that form the core business operating system for many companies worldwide and throughout most industries. The selection, implementation, use and continuous change and evolution of enterprise systems (ES) require a great amount of knowledge and experience. Empirical studies show that the management of knowledge is one of the main cost drivers of Enterprise Systems projects. Consequently, organizations have realized the need to better leverage their knowledge management for Enterprise Systems. This chapter proposes a framework for structuring knowledge for Enterprise Systems. This three-dimensional framework is derived from meta-case studies and comprehensive literature analysis. It consists of dimensions for the ES life cycle, the Knowledge Management life cycle and the types of knowledge. Preliminary empirical insights show that especially the lack of soft knowledge is a critical success factor that leads to significant consulting costs in ES projects.

Complete Chapter List

Search this Book:
Table of Contents
Chapter 1
Mohammad A. Rashid, Liaquat Hossain, Jon David Patrick
ERP systems are now ubiquitous in large businesses and the current move by vendors is to repackage them for small to medium enterprises (SMEs). This... Sample PDF
The Evolution of ERP Systems: A Historical Perspective
Chapter 2
Rosio Alvarez
This research examines the implementation process of an enterprise resource planning (ERP) system and shows that implementation cannot be viewed... Sample PDF
The Myth of Integration: A Case Study of an ERP Implementation
Chapter 3
Dave Oliver, Celia T. Romm
This chapter outlines the significance of enterprise resource planning (ERP) systems and analyses the rationale used for their adoption. This study... Sample PDF
ERP Systems in Universities: Rationale Advanced for Their Adoption
Chapter 4
Maria Divina Grazia Z. Roldan, Antonio R. Zamora, Frederick D. Amores
The Philippines has already embraced today’s fast-paced global economy. The worldwide advent of e-commerce has driven the Philippine business... Sample PDF
Assessing Enterprise Resource Planning (ERP) Adoption in the Philippines
Chapter 5
Jonas Hedman, Andreas Borell
Enterprise resource planning (ERP) systems have an organizational impact and are in most cases implemented to improve organizational effectiveness.... Sample PDF
The Impact of Enterprise Resource Planning Systems on Organizational Effectiveness: An Artifact Evaluation
Chapter 6
Jimmy C. Huang, Sue Newell, Robert D. Galliers, Shan-Ling Pan
Enterprise resource planning (ERP) and knowledge management (KM) systems promise organizations the benefits of enhancing competitiveness and... Sample PDF
Enterprise Resource Planning and Knowledge Management Systems: An Empirical Account of Organizational Efficiency and Flexibility
Chapter 7
Roy Chan, Michael Rosemann
Enterprise systems are comprehensive and complex applications that form the core business operating system for many companies worldwide and... Sample PDF
Knowledge Management for Enterprise Systems - First Empirical Insights
Chapter 8
R. P. Sundarraj, Joseph Sarkis
This chapter presents a case study of an overview of the efforts of Texas Instrument’s (TI’s) internal and external ERP implementation, with a focus... Sample PDF
Implementation Management of an E-Commerce-Enabled Enterprise Information System: A Case Study at Texas Instruments
Chapter 9
Farhad Daneshgar
It is now believed that success of ERP systems is largely dependent on not only the successful evaluation, selection, implementation and... Sample PDF
An Object-Oriented Awareness-Based Methodology for ERP
Chapter 10
Liaquat Hossain, Mohammad A. Rashid, Jon David Patrick
Anticipating the use of ERP systems among small to medium enterprises (SMEs) to be the future area of growth, ERP vendors such as SAP, Oracle... Sample PDF
A Framework for Assessing ERP Systems' Functionality for the SMEs in Australia
Chapter 11
J. Martin Santana, Jaime Serida-Nishimura, Eddie Morris-Abarca, Ricardo Diaz-Baron
The case describes the implementation process of an ERP (enterprise resource planning) system at Alimentos Peru, one of the largest foods... Sample PDF
Selecting and Implementing an ERP System at Alimentos Peru
Chapter 12
Edward W.N. Bernroider, Stefan Koch
In this chapter we focus on the early stage of evaluating and selecting an ERP system prior to implementation. Only a part of decision making for... Sample PDF
A Framework for the Selection of ERP Packages for Small to Medium and Large Organizations
Chapter 13
Maha Shakir, Liaquat Hossain
This study provides an exploratory investigation of the enterprise resource planning (ERP) software selection process in New Zealand. A brief... Sample PDF
A Study of the ERP Selection Process in New Zealand
Chapter 14
Kenneth E. Murphy, Steven John Simon
The goal of this chapter is to demonstrate how cost benefit analysis can be applied to large-scale ERP projects and that these methods can... Sample PDF
Using Cost Benefit Analysis for Enterprise Resource Planning Project Evaluation: A Case for Including Intangibles
Chapter 15
O. Maxie Burns
Enterprise systems (ES) are large, complex highly integrated information systems designed to meet the information needs of the organization. Limited... Sample PDF
Effective Use of External Expertise in Enterprise Systems: A New Zealand Case Experience
About the Authors