Knowledge Management in More Detail
Brian Lehaney (Coventry University, UK), Steve Clarke (University of Hull, UK), Elayne Coakes (University of Westminster, UK) and Gillian Jack (University of Glamorgan, UK)
Copyright: © 2004
The previous chapter provided a broad introduction to knowledge management. As you might imagine, this is a complex area. This chapter begins to peel away the layers bit by bit to examine knowledge management in greater depth. Knowledge management has various approaches and definitions according to the perspective and discipline of the individual or organisation that engages with the concept. These include management, individual and organisational learning, communications, information systems and technology, artificial intelligence, intellectual assets, and so on. Each discipline approaches KM with a different perception, for example, computer science focuses heavily on technology, human resources takes an individual and organisational approach emphasising learning and reward factors, and intellectual assets focus on the explicit capture and registration of knowledge.