Knowledge Management Success Factors and Models

Abstract

This chapter surveys knowledge management (KM) and knowledge management system (KMS) success factors and models. It also provides a framework for assessing KM and KMS success models. The framework uses three criteria: how well the model fits actual KMS success factors, the degree to which the model has a theoretical foundation, and if the model can be used for both types of KMS. The framework then is applied to four KMS success models found in the literature and is determined to be a useful framework for assessing KMS success models.