Knowledge Management System: A Case Study of RDCIS Laboratories
R. K. Jha (Steel Authority of India Limited, India), K. K. Mallik (Steel Authority of India Limited, India) and R. N. Mukherjee (Steel Authority of India Limited, India)
Copyright: © 2002
Knowledge Management System, with its database consisting of details of equipment capability, test methods, references and expertise of individuals is introduced in RDCIS laboratories through existing wide spread LAN on windows NT platform. Being a R&D organisation, both codification and personalisation strategies were adopted carefully to reuse and share the knowledge efficiently. This involves capturing of inherent knowledge and storing it in a web based hyperlinked information system so that it can be retrieved whenever and wherever needed. A two layer K M platform, based on Distributed interNetApplications of Microsoft has been designed and implemented successfully for this purpose. Significant improvement has been noticed in effective utilisation of equipment potential through systematic approach of knowledge sharing beside continuous enrichment of data bank.