IT in Knowledge Management

IT in Knowledge Management

Petter Gottschalk (Norwegian School of Management, Norway)
DOI: 10.4018/978-1-59904-307-4.ch003
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Abstract

As we trace the evolution of computing technologies in business, we can observe their changing level of organizational impact. The first level of impact was at the point work got done, and transactions (e.g., orders, deposits, reservations) took place. The inflexible, centralized mainframe allowed for little more than massive number crunching, commonly known as electronic data processing. Organizations became data heavy at the bottom, and data management systems were used to keep the data in check. Later, the management information systems were used to aggregate data into useful information reports, often prescheduled, for the control level of the organization: people who were making sure that organizational resources like personnel, money, and physical goods were being deployed efficiently. As information technology (IT) and information systems (IS) started to facilitate data and information overflow, and corporate attention became a scarce resource, the concept of knowledge emerged as a particularly high-value form of information (Grover & Davenport, 2001).

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Table of Contents
Foreword
Anne Puonti
Acknowledgment
Petter Gottschalk
Chapter 1
Petter Gottschalk
The public sector is turning to knowledge management, having recognized that they too face competition in funding and from alternative services.... Sample PDF
Knowledge in Police Work
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Chapter 2
Knowledge Management  (pages 25-44)
Petter Gottschalk
Knowledge is an important organizational resource. Unlike other inert organizational resources, the application of existing knowledge has the... Sample PDF
Knowledge Management
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Chapter 3
Petter Gottschalk
As we trace the evolution of computing technologies in business, we can observe their changing level of organizational impact. The first level of... Sample PDF
IT in Knowledge Management
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Chapter 4
Petter Gottschalk
Knowledge management systems refer to a class of information systems applied to manage organizational knowledge. These systems are IT applications... Sample PDF
Stages of Knowledge Management Systems
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Chapter 5
Petter Gottschalk
Knowledge management, as a field of study, is concerned with simplifying and improving the process of sharing, distributing, creating, capturing... Sample PDF
Officer-to-Technology Systems
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Chapter 6
Petter Gottschalk
Officer-to-officer systems are found at Stage 2 of the stages-of-growth model for knowledge management technology. Information about who knows what... Sample PDF
Officer-to-Officer Systems
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Chapter 7
Petter Gottschalk
Information from knowledge workers is stored and made available to everyone in the police force who is in need of, and eligible for this... Sample PDF
Officer-to-Information Systems
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Chapter 8
Petter Gottschalk
nformation systems solving knowledge problems are made available to knowledge workers and knowledge seekers. Artificial intelligence is applied in... Sample PDF
Officer-to-Application Systems
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Chapter 9
Petter Gottschalk
To comprehend the value that information technology provides to organizations, we must first understand the way a particular organization conducts... Sample PDF
Police Work in Value Shops
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Chapter 10
Petter Gottschalk
Law enforcement is of concern to law firms. A law firm can be understood as a social community specializing in the speed and efficiency in the... Sample PDF
Knowledge Management in Law Firms
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Chapter 11
Policing Research Studies  (pages 283-326)
Petter Gottschalk
Holgersson (2005) identified and described, in his doctoral dissertation, different types of knowledge that are part of police officers’ practice.... Sample PDF
Policing Research Studies
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Conclusion
About the Author