A Knowledge Strategy Oriented Framework for Classifying Knowledge Management Tools

A Knowledge Strategy Oriented Framework for Classifying Knowledge Management Tools

Gianluca Elia (University of Salento, Lecce, Italy)
Copyright: © 2009 |Pages: 16
DOI: 10.4018/978-1-59904-976-2.ch001
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Abstract

Many classifications and taxonomies of knowledge management tools highlight mainly specific characteristics and features of a single tool, by ignoring the holistic and systematic dimension of the classification, and the explicit elements of linking with the knowledge management strategy. This chapter aims at proposing a general framework that integrates the technological side of knowledge management with the strategic one. Thus, this framework could represent a powerful instrument to guide knowledge engineers in the implementation phase of a knowledge management system, coherently with strategical choices for knowledge management. Chapter is articulated in two main parts: the first one is focused on reminding some relevant approaches to knowledge management (Hoffmann 2001; Skyrme 2000; Ruggles 1997; Radding 1998; Maier 2002); the second part presents the framework, with a detailed description of its components.

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