Leveraging Knowledge Reuse and System Agility in the Outsourcing Era

Leveraging Knowledge Reuse and System Agility in the Outsourcing Era

Igor Crk (University of Arizona, USA), Dane Sorensen (Raytheon Missile Systems, USA) and Amit Mitra (TCS Global Consulting Practice, USA)
DOI: 10.4018/978-1-59904-972-4.ch019
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Abstract

Collaborative work groups that span multiple locations and time zones, or “follow the sun,” create a growing demand for creating new technologies and methodologies that enable traditional spatial and temporal separations to be surmounted in an effective and productive manner. The hurdles faced by members of such virtual teams are in three key areas: differences in concepts and terminologies used by the different teams; differences in understanding the problem domain under consideration; and differences in training, knowledge, and skills that exist across the teams. These reasons provide some of the basis for the delineation of new architectural approaches that can normalize knowledge and provide reusable artifacts in a knowledge repository.

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Dedication
Table of Contents
Foreword
Lester C. Thurow
Preface
Amar Gupta
Acknowledgment
Amar Gupta
Chapter 1
Amar Gupta, Satwik Seshasai, Sourav Mukherji, Auroop Ganguly
The changing economic and labor conditions have motivated firms to outsource professional services activities to skilled personnel in less expensive... Sample PDF
Offshoring: The Transition from Economic Drivers Toward Strategic Global Partnership and the 24-Hour Knowledge Factory
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Chapter 2
Amar Gupta, David A. Gantz, Devin Sreecharana, Jeremy Kreyling
This chapter covers four issues. First, it examines evolving international conventions to determine whether countries, especially developed... Sample PDF
Evolving Relationship Between Law, Offshoring of Professional Services, Intellectual Property, and International Organizations
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Chapter 3
Mahesh S. Raisinghani, Brandi Starr, Blake Hickerson, Marshelle Morrison, Michael Howard
The offshore outsourcing of information technology and information systems (IT/IS) is being increasingly practiced among firms that are focusing on... Sample PDF
Information Technology/Systems Offshore Outsourcing: Key Risks and Success Factors
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Chapter 4
Vanita Yadav, Rajen K. Gupta
Due to the growing academic and practitioner interest in the field of outsourcing, there is a need to do a comprehensive assessment and synthesis of... Sample PDF
A Paradigmatic and Methodological Review of Research in Outsourcing
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Chapter 5
John Skip Benamati, T. M. Rajkumar
The use of outsourcing is expanding rapidly. This chapter empirically tests a model of application development outsourcing acceptance based on the... Sample PDF
An Outsourcing Acceptance Model: An Application of TAM to Application Development Outsourcing Decisions
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Chapter 6
Amar Gupta, Raj K. Goyal, Keith A. Joiner, Sanjay Saini
The healthcare industry is being impacted by advances in information technology in four major ways: first, a broad spectrum of tasks that were... Sample PDF
Outsourcing in the Healthcare Industry: Information Technology, Intellectual Property and Allied Aspects
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Chapter 7
Alyssa D. Schwender, Christopher J.M. Leet
This chapter explores opportunities for the offshoring of assorted processes in the global entertainment and media industry. Currently, this... Sample PDF
Offshoring Entertainment and Media to India
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Chapter 8
Shawna Sando
With rising and often unreasonable costs in the U.S. healthcare system, Americans are becoming more inclined to seek cheaper alternatives. In some... Sample PDF
Outsourcing of Medical Surgery and the Evolution of Medical Telesurgery
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Chapter 9
Ram B. Misra
In this chapter, we discuss how a leading telecommunications software development company went about outsourcing some phases of the system... Sample PDF
The Use of Outsourcing as a Business Strategy: A Case Study
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Chapter 10
Christine V. Bullen, Thomas Abraham, Kevin Gallagher, Kate M. Kaiser, Judith Simon
The increasingly global sourcing of IT work and other socio-economic trends are prompting fundamental changes in the availability of IT skills... Sample PDF
Changing IT Skills: The Impact of Sourcing Strategies on In-House Capability Requirements
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Chapter 11
Suresh Sharma, Yuanyuan Chen
With the rapid rise of globalization, the challenge of global outsourcing today is not “Why and what to outsource?” but “How to outsource?” The... Sample PDF
New Trends in Global Offshore Outsourcing: A Comparative Assessment of India and China
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Chapter 12
Whitney Hollis
Outsourcing and offshoring are popular (and often controversial) trends in American business, yet not all outsourcing is done in foreign countries;... Sample PDF
The Role of Prisons in Offshoring
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Chapter 13
Satwik Seshasai, Amar Gupta
The term 24-Hour Knowledge Factory connotes a globally distributed work environment in which teammates work on a project around the clock. The... Sample PDF
The Role of Information Resource Management in Enabling the 24-Hour Knowledge Factory
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Chapter 14
Lai Xu
To remain competitive, enterprises have to integrate their business processes with their customers, suppliers, and business partners. Increasing... Sample PDF
Outsourcing and Multi-Party Business Collaborations Modeling
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Chapter 15
Nathan Denny, Shivram Mani, Ravi Sheshu Nadella, Manish Swaminathan, Jamie Samdal
Inspired by round-the-clock manufacturing, the 24-Hour Knowledge Factory endeavors to transform the production of software and other intangibles... Sample PDF
Hybrid Offshoring: Composite Personae and Evolving Collaboration Technologies
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Chapter 16
Nathan Denny, Igor Crk, Ravi Sheshu Nadella
The growing adoption of outsourcing and offshoring concepts is presenting new opportunities for distributed software development. Inspired by the... Sample PDF
Agile Software Processes for the 24-Hour Knowledge Factory Environment
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Chapter 17
Willaim J. Tastle, Bruce A. White, Ársaell Valfells, Peter Shackleton
Offshore outsourcing has been a growing phenomenon in recent years. Rarely will an IT professional pick up a trade publication or journal without... Sample PDF
Information Systems, Offshore Outsourcing, and Relevance in the Business School Curriculum
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Chapter 18
Tapasya Patki, A. B. Patki
Internet technology has impelled us to develop faith in the modern practices of business, commerce, and trade. Offshoring has been viewed as a... Sample PDF
Innovative Technological Paradigms for Corporate Offshoring
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Chapter 19
Igor Crk, Dane Sorensen, Amit Mitra
Collaborative work groups that span multiple locations and time zones, or “follow the sun,” create a growing demand for creating new technologies... Sample PDF
Leveraging Knowledge Reuse and System Agility in the Outsourcing Era
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About the Contributors