In a global knowledge-based economy, the performance of business organizations depends on ensuring that all categories of employees possess current and up-to-date knowledge and skills. Therefore, businesses must analyze their training needs in greater depth and update workers’ skills much more rapidly than in the past, while attempting to reduce training costs to remain competitive in this changing environment (Roy & Raymond, 2008). This requires organizations to educate and train anyone, anytime, and from anywhere with the lowest possible costs (Ong et al., 2004). Thus, many enterprises have turned to e-Learning as a best practice to provide adequate training to their employees. The aim of this paper is to examine e-learning adoption among a sample of European firms (an area for which empirical evidence is quite scarce), and investigate the factors driving its introduction.
Background: Factors Driving Ict Diffusion At Firm-Level
The last few years have seen a growing interest in explaining the diffusion of information and communication technologies (ICT) at firm-level. The vast economic literature that has been developed in this field highlights that a firm will only choose to adopt ICT if it perceives that doing so will provide greater benefits than existing technologies (Hollenstein, 2004; Karshenas & Stoneman, 1995).
Therefore, a firm will only choose to adopt e-learning if it believes that doing so will provide greater benefits than traditional training methods, in which there is no use of ICT. Overall e-learning breaks the limitations of time and space. For corporations, finding training facilities and then allocating large chunks of time for staff to attend sessions away from their workplace is often not a productive or cost-effective way to conduct training. The use of e-learning eliminates or, at least, reduces facility costs as well as the travel costs of workers to the training centre (Britt, 2004; European Commission, 2005; Harun, 2002; OECD, 2002; Servage, 2005). Moreover, it allows training needs being met at a more appropriate time for both the organization and its employees, and not having to replace employees during work hours. There are also benefits for workers, in particular the convenience and the opportunity to learn at their pace.
Nonetheless, it is important to take into account that there might be obstacles to the use of the new technology. Firms experiencing economic or financial difficulties are less likely to invest in new technologies (Bocquet et al., 2007).
Another major determinant of ICT adoption is the firm’s absorptive capacity. The endowment with human and knowledge capital is the main factor involved in this capacity. Thus, firms with a high level of human capital exhibit a higher propensity to use information technology and its applications (Black & Lynch, 2001; Bresnahan et al., 2002; Brynjolfsson & Hitt, 2000). In this context, it is important to consider a possible double causality between the use of e-learning and human capital: firms with a high level of human capital are more likely to adopt e-learning, and at the same time the use of e-learning leads to better skilled labor force.
Research and development (R&D) activities, as an element of firm’s absorptive capacity, are also important for technology adoption. Cohen & Levinthal (1989) showed that firms’ innovative activity facilitates the successful use of external knowledge in general and of new technologies in particular.
Firm size is another of the most commonly studied determinants of technology adoption. Starting with the classical contribution of Schumpeter (1912), various other authors have seen a positive relation between size and the adoption of a new technology since larger firms are in a better position to appropriate the returns from adoption and have greater funds available to invest in the new technology. Moreover, many technologies, like the Internet and its applications, are scale-enhancing and, therefore, larger firms adopt them sooner because they capture economies of scale more quickly (Fabiani et al., 2005; Hall, 2003).
Key Terms in this Chapter
E-Learning: The use of information and communication technologies to support learning, knowledge, and the acquisition of skills.
Digital skills or e-skills: The learned capacity to use information and communication technologies, and to search for information online in an efficient and effective way.
Absorptive capacity: The ability to evaluate, assimilate, and apply new knowledge.
Lifelong Learning: This term is used to refer to the fact that in the knowledge economy learning must take place throughout life in order to be able to adapt to the changing environment.
Corporate Training: The training provided by the firm to its employees with the aim to improve their performance in the job they currently hold.
ICT: Information and communication technologies.
Technology adoption: The choice to acquire and use a new innovation or invention.