The exchange of knowledge has emerged in recent years as an important issue in the understanding of innovation and value creation in an organisation (Rodan & Galunic, 2004). The creation of effective processes is the fundamental objective of human and organisational performance. Action is produced by the activation of procedural knowledge. Procedural knowledge informs the actors in the organisation how to design actions that can be implemented (Argyris, 2004). One of the aims of the e-management portal is to support the creation of procedural knowledge utilizing the functionalities of the portal (Kakamanu & Mezzacca, 2005; Kim, Chaudhury, & Rao, 2002; Raol, Koong, Lui, & Yu, 2002).