Measurement Issues in Decision Support Systems

Measurement Issues in Decision Support Systems

William K. Holstein (The College of William and Mary, USA) and Jakov Crnkovic (State University of New York at Albany, USA)
Copyright: © 2003 |Pages: 18
DOI: 10.4018/978-1-93177-745-2.ch012
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After a brief discussion on the history of decision-making, this chapter focuses on metrics for justifying investment in information systems and technology and for measuring business and management performance. The discussion of metrics is linked to current practices in decision support systems and focuses on the needs for future systems. With several examples drawn from contemporary practice, we introduce implementation guidelines for DSS development incorporating new metrics that go beyond ROI and Balanced Scorecard-like measures. Suggested guidelines include simplicity, selectivity, a focus on research and learning, and benchmarking. These guidelines suggest that future metrics to support decision support systems should be grouped into meaningful categories and tied more closely to system architecture.

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Table of Contents
Kalle Kangas
Chapter 1
Bongsik Shin
We are witnessing rapid growth of inter and intra-organizational telework in many different forms: distributive project teams, telecommuting, mobile... Sample PDF
Telework Effectiveness: Task, Technology and Communication Fit Perspective
Chapter 2
Qiang Tu, Wei Wang
This chapter identifies the profound impact of modern information technology on the manufacturing industry. Advanced manufacturing technologies... Sample PDF
Redefining the Manufacturing Enterprise through Information Technology
Chapter 3
Andreas L. Opdahl
The chapter presents an alignment framework and an associated representation framework for information systems (IS) architecture management. The... Sample PDF
Model-Supported Alignment of Information Systems Architecture
Chapter 4
Felix B. Tan, R. B. Gallupe
Contemporary empirical research into business-IT alignment is almost entirely behavioral in its focus. It explores the alignment issue by examining... Sample PDF
A Framework for Research into Business-IT Alignment: A Cognitive Emphasis
Chapter 5
Purnendu Mandal
In forming strategic alliances managers should consider information technological fit along with other business considerations among partners. The... Sample PDF
IT Architecture in Strategic Alliance Negotiations: A Case
Chapter 6
D. C. McDermid
This chapter reports on an action research study that used the Strategic Choice method. This method was used to support the prioritization of... Sample PDF
How to Prioritize Information Systems Selection Decisions Under Time Pressure
Chapter 7
James D. White, Theresa A. Steinbach, Linda V. Knight, Alan T. Burns
This research proposes that, in addition to balancing risk in the total IT project portfolio as McFarlan suggested in 1981, organizations should... Sample PDF
A Framework for Extending Potency and Reducing Competitive Risk in the IT Strategic Systems Portfolio
Chapter 8
D. E.S. Tebboune, Philip Seltsikas
Application Service Provision (ASP), which consists of deploying, managing and remotely hosting software applications through centrally located... Sample PDF
Partnering for Success in Application Service Provision
Chapter 9
Kalle Kangas
This chapter explores the theoretical foundations of the digital economy. In doing that, it first discusses micro-economics – actually the eight... Sample PDF
The Resource-Based Theory of the Firm: The New Paradigm for Information Resources Management?
Chapter 10
Babita Gupta, Lakshmi S. Iyer
Dramatic growth of e-commerce has increased the bargaining power of customers requiring changes in strategies for Customer Relationship Management... Sample PDF
A Theoretical Framework for Measuring the Success of Customer Relationship Management Outsourcing
Chapter 11
Rajiv Kishore
A new breed of IT service providers, termed Application Service Providers (ASPs), has emerged during the last several years. While the ASP paradigm... Sample PDF
Implementation of the ASP Organizing Vision: The Role of Participation and Trust
Chapter 12
William K. Holstein, Jakov Crnkovic
After a brief discussion on the history of decision-making, this chapter focuses on metrics for justifying investment in information systems and... Sample PDF
Measurement Issues in Decision Support Systems
Chapter 13
Fernando J.B. Laurindo, Marly M. de Carvalho, Tamio Shimizu
This chapter presents a study about the effectiveness of Information Technology (IT) applications in Brazilian companies. IT has been considered a... Sample PDF
Information Technology Strategic Alignment: Brazilian Cases
Chapter 14
Paul A. Pavlou, Pauline Ratnasingam
A comprehensive conceptualization of trust in B2B electronic commerce should include trust in the infrastructure and the underlying control and... Sample PDF
Technology Trust in B2B Electronic Commerce: Conceptual Foundations
Chapter 15
Kevin Johnston
This chapter attempts to develop a profile of online consumers in South Africa. Firstly, a profile of the South African online consumer is developed... Sample PDF
The South African Online Consumer
Chapter 16
Jason F. Cohen
Contingency theory suggests that various environmental, organizational and managerial factors will influence an organization’s approach to IT... Sample PDF
Explaining Information Systems Strategic Planning (ISSP) Behavior: An Empirical Study of the Effects of the Role of IS on ISSP
Chapter 17
Hafid Agourram, John Ingham
Information system (IS) success is still one of the most researched topics in the IS discipline, but most research on defining and measuring IS... Sample PDF
National Culture and the Meaning of Information Systems Success: A Framework for Research and its Implications for IS Standardization in Multinational Organizations
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