An IT Measurement Program

An IT Measurement Program

Han van der Zee (University of Tilburg, Netherlands)
Copyright: © 2002 |Pages: 27
DOI: 10.4018/978-1-930708-08-2.ch007
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Abstract

Based on the lessons from measurement in other disciplines, and from companies’ experiences with IT measurement programs in the past, it is well known that measurement accomplishes nothing unless it indeed drives improvement programs. Also, those activities should be measured where the need for improvement is greatest, and the needs of different audiences or stakeholders must be taken into account (in Chapter 2, the main stakeholders were identified, being the shareholders, customers, and employees of the organizational entity being measured). In practice, senior and IT management tend to violate this common sense. As Rubin asserts, lack of focus on the important issues, as perceived by the stakeholders, is one of the reasons for his observed IT metrics program failure rate of 80 percent, together with too strong a focus on individual measures unrelated to specific organizational goals.

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Table of Contents
Preface
Ing. Han T.M. van der Zee
Chapter 1
Han van der Zee
Living as we do in the Information Age, an immense amount of information is readily available through high-powered workstations, laptop computers... Sample PDF
The Need to Measure the Value of Information Technology
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Chapter 2
Han van der Zee
To determine the value of IT once it has been put into place and used, it is important to understand the context of the application of IT.... Sample PDF
The Role of IT and Planning for IT Value
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Chapter 3
Han van der Zee
This chapter aims to provide a currently lacking, comprehensive measurement framework, answering the basic questions: What to measure, and How to... Sample PDF
The Link Between IT Planning and IT Valuation: The BtripleE Framework
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Chapter 4
Han van der Zee
In any business a “dashboard” of vital performance indicators is needed to gauge how the company is faring. Such a dashboard, consisting of the... Sample PDF
Measures of the Business Value of IT
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Chapter 5
Han van der Zee
The effectiveness of IT should be related first to the role of IT in supporting and enabling the effective and efficient execution of business... Sample PDF
Measures of the Effectiveness of IT
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Chapter 6
Han van der Zee
The majority of companies, in both the U.S. and Europe, have adopted some kind of federal IT management structure. The federal IT management... Sample PDF
Measures of the Effectiveness and Efficiency of IT Supply
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Chapter 7
An IT Measurement Program  (pages 115-141)
Han van der Zee
Based on the lessons from measurement in other disciplines, and from companies’ experiences with IT measurement programs in the past, it is well... Sample PDF
An IT Measurement Program
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Chapter 8
Benchmarking IT  (pages 142-164)
Han van der Zee
In this chapter, apparent benchmarking characteristics and the main conditions for success will be reviewed, followed by a description of the... Sample PDF
Benchmarking IT
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Attributes of Measures
Measuring the Value of IT at ANWB
IT Supply Scorecards of Measures
Author Biography