The Measurement of Telecommuting Performance

The Measurement of Telecommuting Performance

Magid Igbaria (Claremont Graduate University, USA), Patrick W. Devine (Drexel University, USA) and Eunyoung Cheon (TA WOOD Corporation, South Korea)
DOI: 10.4018/978-1-930708-18-1.ch010
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Abstract

Telecommuting provides various benefits to a number of constituents. However, the rate of telecommuting implementation is low due to the difficulty of measuring telecommuting performance. A new approach is needed to measure telecommuting activities. This paper analyzes the characteristics of telecommuting in order to establish a clearer understanding of the many facets of telecommuting. Based on this analysis, a conceptual framework for measuring its performance is presented.

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