Measures of the Business Value of IT

Measures of the Business Value of IT

Han van der Zee (University of Tilburg, Netherlands)
Copyright: © 2002 |Pages: 20
DOI: 10.4018/978-1-930708-08-2.ch004
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Abstract

In any business a “dashboard” of vital performance indicators is needed to gauge how the company is faring. Such a dashboard, consisting of the appropriate measures to indicate strengths and weaknesses, provides a guide for management and forms the core of planning and control. A dashboard of performance indicators allows management to valuate the contribution of several factors that impact the overall performance of the organization. One of these factors is the application of IT. To valuate IT, a dashboard of relevant performance indicators for IT must be developed. The BtripleE framework offers the structure of the dashboard and identifies the distinct but interdependent levels of Business value of IT, Effectiveness of IT, and Effectiveness and Efficiency of IT supply. This chapter aims at developing the appropriate performance indicators (the gauges) at the first level within this structure: measures of the business value of IT.

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Table of Contents
Preface
Ing. Han T.M. van der Zee
Chapter 1
Han van der Zee
Living as we do in the Information Age, an immense amount of information is readily available through high-powered workstations, laptop computers... Sample PDF
The Need to Measure the Value of Information Technology
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Chapter 2
Han van der Zee
To determine the value of IT once it has been put into place and used, it is important to understand the context of the application of IT.... Sample PDF
The Role of IT and Planning for IT Value
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Chapter 3
Han van der Zee
This chapter aims to provide a currently lacking, comprehensive measurement framework, answering the basic questions: What to measure, and How to... Sample PDF
The Link Between IT Planning and IT Valuation: The BtripleE Framework
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Chapter 4
Han van der Zee
In any business a “dashboard” of vital performance indicators is needed to gauge how the company is faring. Such a dashboard, consisting of the... Sample PDF
Measures of the Business Value of IT
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Chapter 5
Han van der Zee
The effectiveness of IT should be related first to the role of IT in supporting and enabling the effective and efficient execution of business... Sample PDF
Measures of the Effectiveness of IT
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Chapter 6
Han van der Zee
The majority of companies, in both the U.S. and Europe, have adopted some kind of federal IT management structure. The federal IT management... Sample PDF
Measures of the Effectiveness and Efficiency of IT Supply
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Chapter 7
An IT Measurement Program  (pages 115-141)
Han van der Zee
Based on the lessons from measurement in other disciplines, and from companies’ experiences with IT measurement programs in the past, it is well... Sample PDF
An IT Measurement Program
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Chapter 8
Benchmarking IT  (pages 142-164)
Han van der Zee
In this chapter, apparent benchmarking characteristics and the main conditions for success will be reviewed, followed by a description of the... Sample PDF
Benchmarking IT
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Attributes of Measures
Measuring the Value of IT at ANWB
IT Supply Scorecards of Measures
Author Biography