The effectiveness of IT should be related first to the role of IT in supporting and enabling the effective and efficient execution of business processes and business activities, and to the availability and characteristics of IT as perceived by the people who use it. These are the user-based and value-based dimensions of IT effectiveness. The more technical aspects, which stem from the architectural and infrastructure requirements of IT supplying functions, comprise the product-based and manufacturing-based dimensions of IT effectiveness.
Complete Chapter List
Ing. Han T.M. van der Zee
Measuring the Value of IT at ANWB
IT Supply Scorecards of Measures