Measuring the Benefits of Enterprise Architecture: Knowledge Management Maturity

Measuring the Benefits of Enterprise Architecture: Knowledge Management Maturity

Alan Dyer (EWA, Australia)
Copyright: © 2009 |Pages: 22
DOI: 10.4018/978-1-60566-068-4.ch005
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Enterprise Architecture is the organising logic for business processes and Information Technology infrastructure, the purpose of which is to create a more effective organisation in the context of the business’s strategy and goals. However, the ability to measure the effectiveness of any activities initiated under the guise of Enterprise Architecture is limited, even more so in those organisations, such as government agencies, that do not recognise financial return on investment. In this chapter the author introduces the concept of Knowledge Management, linked to the strategic outcomes of Enterprise Architecture and proposes a maturity model framework for the measurement of Enterprise Architecture implementation. The aim of this chapter is to provide a basis for discussion of a wider Capability Maturity Profile with architectural frameworks to help develop and measure the benefits of implementing frameworks and architectures.
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Enterprise Architecture is a business strategy tool; one that should be used in the operation of the enterprise as well as the initial design. In the commercial environment, where success is easily measured in financial terms, enterprises must “grow” and improve (remain competitive). But Enterprise Architecture is not just a tool for use in a financially competitive world; it is a tool that can help improve the efficiency of organisations that do not measure success by the financial “bottom line”. Government agencies represent just that environment and those who make the critical, strategic, decisions within the enterprise must understand the level of improvement; they must be able to measure such changes in their enterprise.

During this chapter I will provide some background by briefly discussing the concept of Enterprise Architecture and its link to decision-making. One aspect of decision-making is Knowledge Management, a concept that I will then explore and briefly discuss the measurement of such. This discussion is not intended to be an authoritative tome on Knowledge Management, the discipline is still too young for such a case to be presented; however, the introduction and linkage of the concept will allow for future research into the ideas presented.

A previous concept for evaluating Knowledge Management Projects exists, and I will use this to develop a Knowledge Management Maturity Model such that it can be used as part of an architectural view – enhancing the design and operation of the enterprise. Finally, I will discuss how a maturity model can be used in the context of an architecture.

These discussions are intended to show how the strategic audience (Chief Information Officers, Business Analysts, Managers, etc.) can use maturity models to determine if new approaches are achieving the desired aims. But, such discussions are not the sole purview of the strategic decision-makers. Academics and professionals can use maturity models for insights into processes and knowledge transfer. Technologists will be more interested in some of the maturity offshoots, but will still benefit from the strategic understanding of what their tools should support.

Ultimately, this chapter is intended to engender further discussion on the evolution of enterprise architecture as a business strategy tool and how the architecture extends beyond “design” to the “operation” of the enterprise.

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List of Reviewers
Table of Contents
John A. Zachman
Pallab Saha
Pallab Saha
Chapter 1
Pallab Saha
Countries across the world are pushing their frontiers in governance in the move to information economy, and governments play a pivotal role in this... Sample PDF
A Methodology for Government Transformation with Enterprise Architecture
Chapter 2
Marc M. Lankhorst, Guido I.H.M. Bayens
This chapter describes the development and future directions of a service-oriented reference architecture for the Dutch government. For several... Sample PDF
A Service-Oriented Reference Architecture for E-Government
Chapter 3
Amit Bhagwat
This chapter introduces the concept of Beacon Architecture as a formalized and ordered grouping of architectural elements, describing the... Sample PDF
Role of Beacon Architecture in Mitigating Enterprise Architecture Challenges of the Public Sector
Chapter 4
Hong Sik Kim, Sungwook Moon
Quite a good amount of time has been spent seeking appropriate solutions to handle the giant information technology expenditure not only in... Sample PDF
Maturity Model Based on Quality Concept of Enterprise Information Architecture (EIA)
Chapter 5
Alan Dyer
Enterprise Architecture is the organising logic for business processes and Information Technology infrastructure, the purpose of which is to create... Sample PDF
Measuring the Benefits of Enterprise Architecture: Knowledge Management Maturity
Chapter 6
William S. Boddie
An effective enterprise architecture (EA) capability enables an organization to develop sound enterprise plans, make informed human, materiel, and... Sample PDF
The Criticality of Transformational Leadership to Advancing United States Government Enterprise Architecture Adoption
Chapter 7
Jay Ramanathan
Public institutions that are organized in hierarchies find it difficult to address crisis or other unique requirements that demand networked... Sample PDF
Adaptive IT Architecture as a Catalyst for Network Capability in Government
Chapter 8
Chris Aitken
This chapter describes a design integrity framework for developing models of any entity of interest at various levels of abstraction. The design... Sample PDF
Design Integrity and Enterprise Architecture Governance
Chapter 9
Dwight V. Toavs
Few government executives can explain the enterprise architecture of his or her agency, and it is rare to find a political executive who is able to... Sample PDF
Policy Mapping: Relating Enterprise Architecture to Policy Goals
Chapter 10
Klaus D. Niemann
A comprehensive enterprise architecture management has strategic and operative aspects. Strategic tasks cover the identification of appropriate... Sample PDF
Enterprise Architecture Management and its Role in IT Governance and IT Investment Planning
Chapter 11
Vassilios Peristeras, Konstantinos Tarabanis
Departing from the lack of coherent and ready-to-use models and domain descriptions for public administration, we present here our effort to build a... Sample PDF
The GEA: Governance Enterprise Architecture-Framework and Models
Chapter 12
Bram Klievink, Wijnand Derks, Marijn Janssen
The ambition of the Dutch government is to create a demand-driven government by means of effective use of information and communication technology.... Sample PDF
Enterprise Architecture and Governance Challenges for Orchestrating Public-Private Cooperation
Chapter 13
Neil Fairhead, John Good
This chapter provides an approach to Enterprise Architecture that is people-led, as a contrast to being led by technology or modelling methodology.... Sample PDF
People-Led Enterprise Architecture
Chapter 14
Timothy Biggert
This chapter provides a case study on how the U.S. Office of Personnel Management has led the establishment of the Human Resources Line of Business... Sample PDF
Using Enterprise Architecture to Transform Service Delivery: The U.S. Federal Government's Human Resources Line of Business
Chapter 15
Scott Bernard, Shuyuan Mary Ho
Government agencies are committing an increasing amount of resources to information security and data privacy solutions in order to meet legal and... Sample PDF
Enterprise Architecture as Context and Method for Designing and Implementing Information Security and Data Privacy Controls in Government Agencies
Chapter 16
John Mo, Laszlo Nemes
With a plethora of architectures, modelling techniques and methodologies on offer, it is difficult to decide how to begin building an enterprise and... Sample PDF
Architecture Based Engineering of Enterprises with Government Involvement
Chapter 17
Leonidas G. Anthopoulos
E-government evolves according to strategic plans with the coordination of central Governments. This top-down procedure succeeds in slow but... Sample PDF
Collaborative Enterprise Architecture for Municipal Environments
Chapter 18
Nigel Martin
This chapter describes the development and use of government enterprise architectures for the framing and alignment of the core business processes... Sample PDF
Government Enterprise Architectures: Enabling the Alignment of Business Processes and Information Systems
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