Metrics for Managing Quality in Information Modeling

Metrics for Managing Quality in Information Modeling

Mario Piattini (Universidad de Castilla-La Mancha, Spain), Marecela Genero (Universidad de Castilla-La Mancha, Spain), Coral Calero (Universidad de Castilla-La Mancha, Spain), Macario Polo (Universidad de Castilla-La Mancha, Spain) and Francisco Ruiz (Universidad de Castilla-La Mancha, Spain)
Copyright: © 2001 |
DOI: 10.4018/978-1-878289-77-3.ch017
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In a global and increasingly competitive market, quality is a critical success factor for all economical and organisational aspects and especially in Information Systems (IS). We can affirm that in the next millennium information quality will be an essential factor for company success in the same way product and service quality have been over the last years. It is essential to tackle the subject of information quality in order to achieve a good IS for the company; this way data become true information and knowledge. Companies must manage information as an important product, capitalise knowledge as a main asset, surviving and prospering in the digital economy (Huang et al., 1998). Improving information quality will enhance client satisfaction and, at the same time, personnel satisfaction, while improving the company as a whole. Unfortunately until a few years ago, quality approaches focused on program quality and disregarded information quality (Sneed and Foshag, 1998). Even in traditional information modeling and database design, quality related aspects have not been incorporated explicitly (Wang and Madnick, 1993). It is time to consider information quality as a main goal to pursue, instead of as a subproduct of information modeling or a database creation processes. Quality in information modelling has traditionally been a poorly understood area. Most of the work done until a few years ago was limited to listing a set of properties or desirable characteristics for conceptual data models and proposing different transformations for improving schema quality (Batini et al., 1992; Reingruber and Gregory, 1994; Boman et al., 1997). Recently, some interesting frameworks have been proposed for addressing quality in information modeling in a more systematic way (Moody and Shanks, 1994; Krogstie et al., 1995; Shanks and Darke, 1997; Moody et al., 1998). However, quality criteria alone are not enough to ensure the quality in practice because people will generally make different interpretations of the same concept. According to the Total Quality Management (TQM) literature, measurable criteria for assessing quality is necessary to avoid “arguments of style” (Zultner, 1992). Measurement is fundamental in order to apply statistical process control which is one of the key techniques in the TQM approach (Deming, 1986). Measurement is used not only for understanding, controlling, and improving development, but also for determining the best ways to help practitioners and researchers (Schneidewind, 1997). The objective should be to replace intuitive notions of quality in information modeling, with formal, quantitative measures, thus, helping to reduce subjectivity and bias in the evaluation process. In this chapter we will give an overview of the work carried out regarding quality in information modeling, and we will also propose a set of new metrics for evaluating quality in information modeling. Finally, we discuss future and emerging trends in this area and provide some concluding remarks.

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Table of Contents
Chapter 1
Keng Siau, Matti Rossi
Despite the rapid advancement of technology in the last few decades, accurate, on-time and on-budget completion of information systems development... Sample PDF
Information Modeling in the Internet Age - Challenges, Issues and Research Directions
Chapter 2
Jan L.G. Dietz
We live in a time in which more and more organisations need to become innovative, competitive, and flexible enterprises, in order to survive. This... Sample PDF
Coherent, Consistent and Comprehensive Modeling of Communication, Information, Action and Organization
Chapter 3
El-Sayed Abou-Zeid
Several weaknesses of information systems development methodologies have been identified and studied in the recent years. These weaknesses can be... Sample PDF
Toward an Autopoietic Approach for Information Systems Development
Chapter 4
Pramila Gupta, James A. Sykes
We would like to believe that early in the new millennium the practice of conceptual modeling will rest on a sounder theory base than it does at... Sample PDF
Conceptual Modeling Process and the Notion of a Concept
Chapter 5
Tero Paivarinta, Viekko Halttunen, Pasi Tyrvainen
Currently, corporations implement diversified computer-based information systems (IS). These include organization-scale solutions such as enterprise... Sample PDF
A Genre-Based Method for Information Systems Planning
Chapter 6
Paul Johannesson
There are several different views of the functional role of information systems. Two of the most important ones are the model view and the... Sample PDF
A Language/Action Based Approach to Information Modeling
Chapter 7
Par J. Agerfalk, Goran Goldkuhl
In this chapter, we discuss the importance of considering the action character of information when modeling information in business processes. The... Sample PDF
Business Action and Information Modeling - The Task of the New Millennium
Chapter 8
Zhan Cui, Michael Cox, Dean Jones
With the advent of the Internet and electronic commerce, future business services will be jointly offered by autonomous and collaborating units or... Sample PDF
An Environment for Managing Enterprise Domain Ontology
Chapter 9
Joonhee Yoo, Michael Bieber
Many conceptual modeling and system design methodologies provide tools to help system designers to model the real world. No guidelines exist... Sample PDF
A Systematic Relationship Analysis for Modeling Information Domains
Chapter 10
Terry Halpin
Although the Unified Modeling Language (UML) provides deep support for the design of object-oriented applications, it currently lacks a number of... Sample PDF
Integrating Fact-Oriented Modeling with Object-Oriented Modeling
Chapter 11
Bernard Moulin
The general trend of the information technology evolution towards component-based and software agent-based systems calls for an integration of the... Sample PDF
On the Convergence of Analysis and Design Methods for Multi-Agent, Component-Based and Object-Oriented Systems
Chapter 12
Nekatarios Georgalas
The explosive emergence of distributed computing environments and component-based architectures increases the demand for flexible information... Sample PDF
An Information Management Environment Based on the Model of Object Primitives
Chapter 13
Ashley Bush, Sandeep Purao
Over the years, the information system design process (Gero and Kazakov, 1996; Goldschmidt, 1997; Guindon, 1990; Jeffries et al., 1981; Parnas and... Sample PDF
Mapping UML Techniques to Design Activities
Chapter 14
P. Bertolazzi, M. G. Fugini, B. Pernici
Current trends in modern Information System development are more and more based on the exploitation of the experience gained in previous... Sample PDF
Information System Design Based on Reuse of Conceptual Components
Chapter 15
Alexandra Galatescu
The proposed translation of natural language (NL) patterns to object and process modeling is seen as an alternative to the symbolic notations... Sample PDF
A Unifying Translation of Natural Language Patterns to Object and Process Modeling
Chapter 16
Dina Goren-Bar
Intelligent Systems are served by Intelligent User Interfaces aimed to improve the efficiency, effectiveness and adaptation of the interaction... Sample PDF
Designing Model-Based Intelligent Dialogue Systems
Chapter 17
James A. Thom
Software engineers develop an information model in the systems analysis and design process to represent the concepts, specification or... Sample PDF
Information Models for Document Engineering
Chapter 18
Event Modeling  (pages 303-323)
Lars Baekgaard
The purpose of this chapter is to discuss conceptual event modeling within a context of information modeling. Traditionally, information modeling... Sample PDF
Event Modeling
Chapter 19
Hilary J. Kahn, Nick P. Filer
This chapter considers the use of specifications such as information models as the basis for implementations. Where the models are at a conceptual... Sample PDF
From Information Model to Controllable Implementation
Chapter 20
Mario Piattini, Marecela Genero, Coral Calero, Macario Polo, Francisco Ruiz
In a global and increasingly competitive market, quality is a critical success factor for all economical and organisational aspects and especially... Sample PDF
Metrics for Managing Quality in Information Modeling
Chapter 21
Ying Deng, Paeter Revesz
Spatial and topological data models are increasingly important in business applications such as urban development planning, transportation and... Sample PDF
Spatial and Topological Data Models
Chapter 22
Harri Oinas-Kukkonen, Toni Alatalo, Jouko Kaasila, Henri Kivela, Sami Sivunen
Web information systems engineering means a collection of sound principles, methods, techniques and tools for developing Web-based information... Sample PDF
Requirements for Web Engineering Methodologies
Chapter 23
Peter Zoller
Methodologies for modeling hypermedia applications are a comparatively young, but nevertheless very promising area of current research. The rapid... Sample PDF
HMT: Modeling Interactive and Adaptive Hypermedia Applications
Chapter 24
Bernahrd Strauch, Robert Winter
Current web site development is still dominated by technical issues. In order to enable efficient communication between developers and to provide a... Sample PDF
Conceptual Web Site Modeling
Chapter 25
Heiko Ludwig
Providing customers with an electronic means to control a service that is performed on their behalf in an electronic commerce environment requires... Sample PDF
Modeling of Customers' Interactive Control of Service Processes
Chapter 26
Olga De Troyer
Today Web-related software development seems to be faced with a crisis not unlike the one that occurred a generation ago when in the 1970s. Computer... Sample PDF
Audience-Driven Web Design
Chapter 27
Gustavo Rossi, Daniel Schwabe
In this chapter we show how to design Web applications as shared views of conceptual models. We argue that Web applications are different from... Sample PDF
Object-Oriented Web Applications Modeling
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