E-Mexico: Collaborative Structures in Mexican Public Administration
Luis F. Luna-Reyes (Universidad de las Américas-Puebla, México), J. Ramon Gil-Garcia (University at Albany, USA) and Cinthia Betiny Cruz (Universidad de las Américas-Puebla, México)
Copyright: © 2008
After six years of challenges and learning pushing forward the e-Government agenda in Mexico, the Presidential succession brought an opportunity for assessing the current progress, recognizing the main unsolved problems, and planning the vision for the future of e-Government in Mexico. This case provides a rich description of the e-Mexico system, including its main objectives and goals, governance structures, IT infrastructure, collaboration processes, main results, and current challenges. Some background information about Mexico is also provided at the beginning of the case. Playing the role of a consultant working for the new Mexican CIO, the reader is asked to evaluate the current situation and help in the design of a work plan, including a proposal for organizing the ICT function, the main strategic objectives, and some specific lines of action for the next six years.