Mining Chat Discussions

Mining Chat Discussions

Stanley Loh (Catholic University of Pelotas, Brazil and Lutheran University of Brasil, Brazil), Daniel Licthnow (Catholic University of Pelotas, Brazil), Thyago Borges (Catholic University of Pelotas, Brazil), Tiago Primo (Catholic University of Pelotas, Brazil), Rodrigo Branco Kockhofel (Catholic University of Pelotas, Brazil), Gabriel Simoes (Catholic University of Pelotas, Brazil), Gustavo Piltcher (Catholic University of Pelotas, Brazil) and Ramiro Saldana (Catholic University of Pelotas, Brazil)
Copyright: © 2005 |Pages: 5
DOI: 10.4018/978-1-59140-557-3.ch144
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Abstract

According to Nonaka and Takeuchi (1995), the majority of the organizational knowledge comes from interactions between people. People tend to reuse solutions from other persons in order to gain productivity.

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