Mobile Internet Adoption by Spanish Consumers

Mobile Internet Adoption by Spanish Consumers

Carla Ruiz-Mafe (University of Valencia, Spain), Silvia Sanz-Blas (University of Valencia, Spain), Adrian Broz-Lofiego (University of Valencia, Spain) and Daniel Marchuet (University of Valencia, Spain)
Copyright: © 2009 |Pages: 16
DOI: 10.4018/978-1-60566-366-1.ch012
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Abstract

The chapter aims to present an in-depth study of the factors influencing Mobile Internet adoption. The authors analyse the influence of Internet use experience, compatibility, perceived financial risk, credibility and attitude towards Mobile Internet in the M-Internet adoption decision. After identifying the key drivers of M-Internet adoption, the second part of the chapter presents an empirical study of the Spanish market. Results based on a sample of 213 Internet users show that Internet use experience, MInternet compatibility, credibility and attitude are positive key drivers of M-Internet adoption. Perceived financial risk influences negatively on M-Internet usage intention. This chapter will give managers and students insight into the M-Internet industry and the different factors that influence M-Internet adoption. In addition, these factors can be applied to the specific context of the Spanish market.
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Introduction

Since its introduction, but particularly in recent years, Internet has become an effective, simple medium for providing information and services to millions of users. Internet has made it possible to tackle successfully two significant issues affecting consumers: time and space restrictions for carrying out their activities. The new technologies have enabled consumers and companies to build “connectivity” by transcending time and space limitations, increasing accessibility and expanding their social and commercial networks (Palen, 2002).

Technological progress is particularly noticeable in the area of mobile telephony which has gained importance with the rapid spread of mobile telephones throughout the world and the development of “wireless” technology. WAP (Wireless Application Protocol) technology has given rise to a new protocol of advanced Internet communications through the mobile phone and allows smaller cell terminals with larger screens to receive all the multimedia content offered on the Internet. Based on WAP technology supported by third generation mobile terminals (3G), multimedia mobile telephony has changed mere telephones into the equivalent of a laptop computer. The new terminals are a screen with an integrated intelligent television and digital radio decoder capable of receiving sound, television and video images on demand.

Wireless communications are enabled by the convergence of two technologies: Internet and wireless technology such as mobiles phones and personal digital assistants. With the explosive growth of the mobile phone population combined with the development of wireless technologies, usage of M-Internet services has increased in recent years. The proliferation of Internet via mobile devices will provide the ubiquity, convenience, localization and customisation for users participating in mobile communications and service activities (Lu et al., 2003). In this sense, it should be noted that service quality is very important when providing wireless services because the degree of perceived service quality and perceived value are key factors affecting consumer satisfaction with mobile services (Turel et al., 2006).

Hsu, Lu and Hsu (2007) define M-Internet as “mobile commerce activities, including mobile telecommunication, mobile content, entertainment service and E-commerce relying on a mobile platform”. This chapter accordingly defines the M-Internet user as “the consumer who accesses Internet by using mobile access to computer-mediated networks with the help of an electronic device”.

Internet navigation on mobile devices is taking us to a new spectrum of communications which is changing the shape of work activities and lifestyles. The proliferation of devices for wireless Internet connection is creating unprecedented commercial opportunities, increasing the benefits of mobility (Lu, Yu, Liu and Yao, 2003). In addition to basic mobile services such as communication and the sending of messages, it is also possible to navigate the Internet, access TV, radio services, videoconferencing services, chats and information services, among others.

Increased wireless communications usage in recent years is a clear example of the system’s growth, significance and opportunities and it, therefore, merits special attention from researchers. Despite the importance of M-Internet, there is a lack of literature on the profile of M-Internet users and M-Internet adoption processes. M-Internet research will provide useful information for managers specially at this early stage of development and implementation. As the future commercial success of M-Internet depends to some extent on whether current Internet users also access this medium via mobile devices, it becomes crucial for managers to analyze which variables determine M-Internet adoption by Internet users in order to assign resources effectively to obtain competitive advantages.

Previous research into M-Internet has adopted a theoretical approach (Lu et al., 2003) or has mainly focused on adoption in the context of high E-commerce adoption rate regions such as Japan (Funk, 2005) and to a lesser extent in developing regions such as Taiwan and Korea (Cheong and Park, 2005; Hsu, Lu and Hsu, 2007). This study offers an insight into M-Internet adoption in Spain and a clear indication of marketing strategy to be deployed by service providers.

The chapter aims to present an in-depth study of the factors influencing M-Internet adoption. The chapter’s specific goals are to:

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Editorial Advisory Board
Table of Contents
Preface
Milena Head, Eldon Y. Li
Acknowledgment
Milena Head, Eldon Y. Li
Chapter 1
Jan H. Kietzmann
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Chapter 2
Adrian Lawrence, Jane Williams
As commercial interest in LBS increases, legal and regulatory bodies are becoming increasingly interested in the extent to which use of LBS may... Sample PDF
Privacy and Location-Based Mobile Services: Finding a Balance
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Chapter 3
Dietmar G. Wiedemann, Wolfgang Palka, Key Pousttchi
A sizeable body of research on mobile payment evolved in recent years. Researchers analyzed success factors and acceptance criteria as well as... Sample PDF
Business Models for Mobile Payment Service Provision and Enabling
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Chapter 4
Mikko Pynnonen, Jukka Hallikas, Petri Savolainen, Karri Mikkonen
In a digital home a so-called multi-play system integrates networked entertainment and communications systems. Using a mobile phone, all those... Sample PDF
Ubiquitous Communication: where is the Value Created in the Multi-Play Value Network?
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Chapter 5
Adam Vrechopoulos, Michail Batikas
Mobile government transform many of the traditional governance practices. The citizens’ adoption of M-Government services (e.g. voting, tax... Sample PDF
Predicting the Adoption of Mobile Government Services
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Chapter 6
Katarzyna Wac, Richard Bults, Bert-Jan van Beijnum, Hong Chen, Dimitri Konstantas
Mobile service providers (MoSPs) emerge, driven by the ubiquitous availability of mobile devices and wireless communication infrastructures. MoSPs’... Sample PDF
Towards Mobile Web 2.0-Based Business Methods: Collaborative QoS-Information Sharing for Mobile Service Users
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Chapter 7
Giangluigi Me, Daniele Pirro, Roberto Sarrecchia
Currently the most popular attacks to the E-Banking Web applications target the authentication systems relying on the single-side client... Sample PDF
Strong Authentication for Financial Services: PTDs as a Compromise Between Security and Usability
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Chapter 8
Antonio Ruiz-Martinez, Daniel Sanchez-Martinez, Maria Martinez-Montesinos, Antonio Gomez-Skarmeta
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Mobile Signature Solutions for Guaranteeing Non-Repudiation in Mobile Business and Mobile Commerce
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Chapter 9
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UbiSrvInt: A Context-Aware Fault-Tolerance Approach for WP2P Service Provision
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Chapter 10
Dianne Cyr, Milena Head, Alex Ivanov
Anytime anywhere services offered through mobile commerce hold great potential to serve customers in wireless environments. However, there is... Sample PDF
Perceptions of Mobile Device Website Design: Culture, Gender and Age Comparisons
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Chapter 11
Douglass J. Scott, Constantinos K. Coursaris, Yuuki Kato, Shogo Kato
This study compared the exchange of emotional content in PC and mobile e-mail in business-related discussions. Forty American business people were... Sample PDF
The Exchange of Emotional Content in Business Communications: A Comparison of PC and Mobile E-Mail Users
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Chapter 12
Carla Ruiz-Mafe, Silvia Sanz-Blas, Adrian Broz-Lofiego, Daniel Marchuet
The chapter aims to present an in-depth study of the factors influencing Mobile Internet adoption. The authors analyse the influence of Internet use... Sample PDF
Mobile Internet Adoption by Spanish Consumers
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Chapter 13
Mahil Carr
This chapter introduces concepts, frameworks and possible models for introducing mobile payments in India. The introductory section defines mobile... Sample PDF
Framework for Mobile Payment Systems in India
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Chapter 14
E.S. Samundeeswari, F. Mary Magdalene Jane
Over the years computer systems have evolved from centralized monolithic computing devices supporting static applications, into client-server... Sample PDF
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Chapter 15
Tommi Pelkonen
This chapter describes the Finnish mobile telecommunications industry trends and prospects. In addition, it presents two theoretical frameworks... Sample PDF
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Chapter 16
Dickson K.W. Chiu, S.C. Cheun, Ho-Fung Leung
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Mobile Workforce Management in a Service-Oriented Enterprise: Capturing Concepts and Requirements in a Multi-Agent Infrastructure
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Chapter 17
Dawn-Marie Turner, Sunil Hazari
Wireless technology has broad implications for the healthcare environment. Despite its promise, this new technology has raised questions about... Sample PDF
Bringing Secure Wireless Technology to the Bedside: A Case Study of Two Canadian Healthcare Organizations
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About the Contributors