MLA
Manninen, Jari, and Marja-Liisa Viherä. "Multi-Channel Services of the Future." Managing Business in a Multi-Channel World: Success Factors for E-Business, edited by Timo Saarinen, et al., IGI Global, 2005, pp. 309-320. https://doi.org/10.4018/978-1-59140-629-7.ch021
APA
Manninen, J. & Viherä, M. (2005). Multi-Channel Services of the Future. In T. Saarinen, M. Tinnilä, & A. Tseng (Eds.), Managing Business in a Multi-Channel World: Success Factors for E-Business (pp. 309-320). IGI Global. https://doi.org/10.4018/978-1-59140-629-7.ch021
Chicago
Manninen, Jari, and Marja-Liisa Viherä. "Multi-Channel Services of the Future." In Managing Business in a Multi-Channel World: Success Factors for E-Business, edited by Timo Saarinen, Markku Tinnilä, and Anne Tseng, 309-320. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-629-7.ch021
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