National Culture and the Meaning of Information Systems Success: A Framework for Research and its Implications for IS Standardization in Multinational Organizations

National Culture and the Meaning of Information Systems Success: A Framework for Research and its Implications for IS Standardization in Multinational Organizations

Hafid Agourram (Bishop’s University, Canada) and John Ingham (University of Sherbrooke, Canada)
Copyright: © 2003 |Pages: 22
DOI: 10.4018/978-1-93177-745-2.ch017
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Abstract

Information system (IS) success is still one of the most researched topics in the IS discipline, but most research on defining and measuring IS success was conducted in North America. As the world globalizes, multinational organizations consider information technology and IS as crucial and necessary tools to glue together all of their units. Moreover, IS standardization (i.e., the same IS implemented in all the units), particularly through enterprise systems (ERPs), has attracted these organizations because of the economic benefits standard applications can eventually yield to. However, researchers in the international management discipline have assessed that culture may be a major factor that influences organizational structure and management practices. Some researchers in the field of IS have also confirmed that national cultures do, indeed, have an impact on IS design and acceptance. As culture is defined as “a shared system of meaning,” the success of IS should hold different meanings in different cultures. We found only sparse research work on how people from different national cultures perceive, define and operationalize IS success. The objective of this chapter is twofold: first, discuss why organizations that intend to standardize IS in different cultures should consider culture as an important factor in the achievement of success and second, propose a comprehensive framework for future cross-national research on IS success in multinational organizations. After the introductory section, the four main components of the proposed framework and their interrelations are presented: IS success, culture, IS standardization, and IS built-in success assumptions. The chapter concludes with the presentation of the new framework.

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Dedication
Table of Contents
Acknowledgments
Kalle Kangas
Chapter 1
Bongsik Shin
We are witnessing rapid growth of inter and intra-organizational telework in many different forms: distributive project teams, telecommuting, mobile... Sample PDF
Telework Effectiveness: Task, Technology and Communication Fit Perspective
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Chapter 2
Qiang Tu, Wei Wang
This chapter identifies the profound impact of modern information technology on the manufacturing industry. Advanced manufacturing technologies... Sample PDF
Redefining the Manufacturing Enterprise through Information Technology
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Chapter 3
Andreas L. Opdahl
The chapter presents an alignment framework and an associated representation framework for information systems (IS) architecture management. The... Sample PDF
Model-Supported Alignment of Information Systems Architecture
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Chapter 4
Felix B. Tan, R. B. Gallupe
Contemporary empirical research into business-IT alignment is almost entirely behavioral in its focus. It explores the alignment issue by examining... Sample PDF
A Framework for Research into Business-IT Alignment: A Cognitive Emphasis
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Chapter 5
Purnendu Mandal
In forming strategic alliances managers should consider information technological fit along with other business considerations among partners. The... Sample PDF
IT Architecture in Strategic Alliance Negotiations: A Case
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Chapter 6
D. C. McDermid
This chapter reports on an action research study that used the Strategic Choice method. This method was used to support the prioritization of... Sample PDF
How to Prioritize Information Systems Selection Decisions Under Time Pressure
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Chapter 7
James D. White, Theresa A. Steinbach, Linda V. Knight, Alan T. Burns
This research proposes that, in addition to balancing risk in the total IT project portfolio as McFarlan suggested in 1981, organizations should... Sample PDF
A Framework for Extending Potency and Reducing Competitive Risk in the IT Strategic Systems Portfolio
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Chapter 8
D. E.S. Tebboune, Philip Seltsikas
Application Service Provision (ASP), which consists of deploying, managing and remotely hosting software applications through centrally located... Sample PDF
Partnering for Success in Application Service Provision
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Chapter 9
Kalle Kangas
This chapter explores the theoretical foundations of the digital economy. In doing that, it first discusses micro-economics – actually the eight... Sample PDF
The Resource-Based Theory of the Firm: The New Paradigm for Information Resources Management?
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Chapter 10
Babita Gupta, Lakshmi S. Iyer
Dramatic growth of e-commerce has increased the bargaining power of customers requiring changes in strategies for Customer Relationship Management... Sample PDF
A Theoretical Framework for Measuring the Success of Customer Relationship Management Outsourcing
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Chapter 11
Rajiv Kishore
A new breed of IT service providers, termed Application Service Providers (ASPs), has emerged during the last several years. While the ASP paradigm... Sample PDF
Implementation of the ASP Organizing Vision: The Role of Participation and Trust
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Chapter 12
William K. Holstein, Jakov Crnkovic
After a brief discussion on the history of decision-making, this chapter focuses on metrics for justifying investment in information systems and... Sample PDF
Measurement Issues in Decision Support Systems
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Chapter 13
Fernando J.B. Laurindo, Marly M. de Carvalho, Tamio Shimizu
This chapter presents a study about the effectiveness of Information Technology (IT) applications in Brazilian companies. IT has been considered a... Sample PDF
Information Technology Strategic Alignment: Brazilian Cases
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Chapter 14
Paul A. Pavlou, Pauline Ratnasingam
A comprehensive conceptualization of trust in B2B electronic commerce should include trust in the infrastructure and the underlying control and... Sample PDF
Technology Trust in B2B Electronic Commerce: Conceptual Foundations
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Chapter 15
Kevin Johnston
This chapter attempts to develop a profile of online consumers in South Africa. Firstly, a profile of the South African online consumer is developed... Sample PDF
The South African Online Consumer
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Chapter 16
Jason F. Cohen
Contingency theory suggests that various environmental, organizational and managerial factors will influence an organization’s approach to IT... Sample PDF
Explaining Information Systems Strategic Planning (ISSP) Behavior: An Empirical Study of the Effects of the Role of IS on ISSP
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Chapter 17
Hafid Agourram, John Ingham
Information system (IS) success is still one of the most researched topics in the IS discipline, but most research on defining and measuring IS... Sample PDF
National Culture and the Meaning of Information Systems Success: A Framework for Research and its Implications for IS Standardization in Multinational Organizations
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About the Authors