National Environment and Internet Banking Adoption: Comparing Singapore and South Africa

National Environment and Internet Banking Adoption: Comparing Singapore and South Africa

Irwin Brown (University of Cape Town, South Africa), Adrie Stander (University of Cape Town, South Africa), Rudi Hoppe (University of Cape Town, South Africa), Pauline Mugera (University of Cape Town, South Africa) and Paul Newman (University of Cape Town, South Africa)
Copyright: © 2005 |Pages: 27
DOI: 10.4018/978-1-59140-468-2.ch014
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The widespread diffusion of the Internet globally has prompted most retail banks to offer Internet banking services. A recent study in Singapore identified attitudinal and perceived behavioral control factors as having an influence on consumer adoption of Internet banking. It is expected that the national environment will also impact this process. The aim of this study, therefore, was to replicate the Singapore study in South Africa, compare the results between the two countries, and explain differences in adoption process in terms of the national environment. The results confirm that attitudinal and perceived behavioral control factors influence adoption in South Africa as in Singapore, but with differences in the number of determinants and the degree of influence of certain determinants. These differences were explained in terms of three environmental dimensions: socio-economic conditions, the state of Internet diffusion, and government information and communication technology (ICT) policies, respectively.

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Table of Contents
M. Gordon Hunter, Felix B. Tan
Chapter 1
Hans Lehmann
Analysing four case vignettes in a grounded theory approach, this exploratory paper investigates the architecture and design principles of... Sample PDF
An Object-Oriented Architecture Model for International Information Systems?
Chapter 2
David J. Pauleen
Most so-called virtual teams are virtual by degree only. The dichotomy of face-to-face versus virtual teams is a research-led phenomenon. Many teams... Sample PDF
Lessons Learned Crossing Boundaries in an ICT-Supported Distributed Team
Chapter 3
Robert M. Mason
Knowledge management systems (KMSs) have been criticized as having a North American bias. The cultural dimension of KMSs, particularly the... Sample PDF
Culture-Free of Culture-Bound? A Boundary Spanning Perspective on Learning in Knowledge Management Systems
Chapter 4
Roberto Evaristo
A model of cross-cultural distributed project management is proposed. The model is based on recent theoretical developments regarding trust and team... Sample PDF
Managing Distributed Projects Across Cultures
Chapter 5
John Lim
Online transactions have become increasingly popular and deserve greater attention from a research perspective. Whereas there are various aspects of... Sample PDF
The Role of Power Distance and Explanation Facility in Online Bargaining Utilizing Software Agents
Chapter 6
Wayne Huang, David C. Yen, Z. X. Lin, J. H. Huang
Computer-aided instruction (CAI) has existed for decades. Its third generation system using Internet and Web technologies to deliver university... Sample PDF
How to Compete in a Global Education Market Effectively: A Conceptual Framework for Designing a New Generation eEducation System
Chapter 7
Jai Ganesh, T. R. Madanmohan, P. D. Jose, Sudhi Seshadri
The adaptation-evolution strategies of firms have been a major area of interest. Internet based businesses operate in highly unstable environments... Sample PDF
Adaptive Strategies of Firms in High-Velocity Environments: The Case of B2B Electronic Marketplace
Chapter 8
Wing S. Chow
E-supply chain system is an enabler/system that enriches the information service quality in supply chains. This chapter uses factor analysis to... Sample PDF
Development Attributes of Quality for E-Supply Chain System
Chapter 9
Seokha Koh, Sooun Lee, David C. Yen, Douglas Havelka
No industry seems to change as much or as quickly as the information technology (IT) marketplace. The skills necessary to be a successful... Sample PDF
Information Technology Professional Career Development: A Progression of Skills
Chapter 10
Dane K. Peterson, Chung Kim
Information systems (IS) designers from the United States, Japan, and Korea were surveyed to explore potential similarities and differences in their... Sample PDF
Perceptions of IS Risks and Failure Types: A Comparison of Designers from the United States, Japan and Korea
Chapter 11
Jan Karlsbjerg, Jan Damsgaard, Rens Scheepers
The mid-1990s marked the widespread adoption of intranets by organizations to facilitate communication between geographically dispersed... Sample PDF
A Taxonomy of Intranet Implementation Strategies: To Make or to Buy?
Chapter 12
Nitish Singh, Hongxin Zhao, Xiaorui Hu
In the academic literature and the business press, there seems to be a lack of guidance and lack of cross-cultural models to support companies... Sample PDF
Cultural Adaptation on the Web: A Study of American Companies' Domestic and Chinese Websites
Chapter 13
Michelle L. Kaars-Brown, Chingning Wang
This chapter presents findings from a case study of the Turks and Caicos Islands (TCI) in the British West Indies area of the Caribbean. TCI is a... Sample PDF
Doing Business in Paradise: Infrastructure and Information Issues for Small Business in Developing Island Economy
Chapter 14
Irwin Brown, Adrie Stander, Rudi Hoppe, Pauline Mugera, Paul Newman
The widespread diffusion of the Internet globally has prompted most retail banks to offer Internet banking services. A recent study in Singapore... Sample PDF
National Environment and Internet Banking Adoption: Comparing Singapore and South Africa
Chapter 15
Peter Ping Li, Steven Tung-lung Chang
This chapter proposes a conceptual framework of e-business strategy. It argues that such a framework must be holistic, dynamic, and dialectical.... Sample PDF
An Integrated Model of E-Business Strategy: The Case of Haier from China
Chapter 16
László A. Pook, Norman E. Pence
The following is an examination of the developmental status of four of the next candidate countries’ information infrastructures for accession into... Sample PDF
Relationship of Information and Infrastructures and Social Development Among the Visegrad-Four Countries of Central Europe at the Time of EU Accession
Chapter 17
Ja-Shen Chen, Russell K.H. Ching
In recent years, e-business has emerged as a mainstream business practice for engaging in global markets. To gain a competitive advantage in these... Sample PDF
An Empirical Study of the Relationship of IT Intensity and Organizational Absorptive Capacity on CRM Performance
Chapter 18
Chang Liu, Jack T. Marchewka, Catherine Ku
Although the Internet has opened the door for businesses and consumers around the globe, many issues and challenges remain in order to take full... Sample PDF
Privacy, Trust, and Behavioral Intensions in Electronic Commerce: A Comparison of American and Taiwanese Perceptions
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