MLA
Benahmed, Yacine, et al. "Natural Human-System Interaction Using Intelligent Conversational Agents." Open Information Management: Applications of Interconnectivity and Collaboration, edited by Samuli Niiranen, et al., IGI Global, 2009, pp. 227-243. https://doi.org/10.4018/978-1-60566-246-6.ch010
APA
Benahmed, Y., Selouani, S., & Hamam, H. (2009). Natural Human-System Interaction Using Intelligent Conversational Agents. In S. Niiranen, J. Yli-Hietanen, & A. Lugmayr (Eds.), Open Information Management: Applications of Interconnectivity and Collaboration (pp. 227-243). IGI Global. https://doi.org/10.4018/978-1-60566-246-6.ch010
Chicago
Benahmed, Yacine, Sid-Ahmed Selouani, and Habib Hamam. "Natural Human-System Interaction Using Intelligent Conversational Agents." In Open Information Management: Applications of Interconnectivity and Collaboration, edited by Samuli Niiranen, Jari Yli-Hietanen, and Artur Lugmayr, 227-243. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-246-6.ch010
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