Negotiation, Trust, and Experience Management in E-Supply Chains

Negotiation, Trust, and Experience Management in E-Supply Chains

G. Finnie (Bond University, Australia) and Z. Sun (Heibei Normal University, China)
Copyright: © 2007 |Pages: 22
DOI: 10.4018/978-1-59904-255-8.ch009
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Abstract

This chapter reviews fundamentals of e-supply chain management and examines the transformation from the traditional supply chains to the e-supply chains (e-SC). This chapter applies experience management (EM) and experience-based reasoning (EBR) to intellegent agents in the e-SC and explores how to use experience in extablishing trust in other agents. The role of trust and deception in supply chains for real-time enterprises is discussed, and a logical framework for fraud and deception is explained in this chapter. EBR is considered as a way to manage trust in the supply network. This chapter explores cooperation and negotiation, trust and deception in e-supply chains by providing methodologies and intelligent techniques for multiagent trust, negotiation, and deception in an e-SC. Finally, a unified model is developed for integrating cooperation and negotiation, trust and deception in e-supply chains. Although primarily theoretical, the chapter highlights new areas of research which will impact supply chain management.

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Table of Contents
Acknowledgments
Chapter 1
P. Boonyathan, L. Al-Hakim
Today’s managers are turning to the functions of the supply chain to improve margins and gain competitive advantage. The explosion of the Internet... Sample PDF
Procedure for Modeling and Improving E-SCM Processes
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Chapter 2
S. Yang
In recent years, e-retailing has become the growth engine for the retailing industry. A large online retailer usually has multiple distribution... Sample PDF
Dynamic Transshipment in the Digital Age
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Chapter 3
R. Craig
This chapter considers the perspective of small and medium-sized enterprises (SMEs) in supply chains. It starts with an overview of the important... Sample PDF
E-Com Supply Chain and SMEs
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Chapter 4
J. Hamilton
This chapter addresses the development cycle of recent ‘services’ models. It considers that all products involve services and consequently maybe be... Sample PDF
Building and Managing Modern E-Services
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Chapter 5
J. Hamilton
This chapter addresses service value networks as a key pathway to establishing and likely retaining future strong competitive positioning within a... Sample PDF
Service Value Networks: Delivering Competitive E-Services
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Chapter 6
V. Potdar
In this chapter we provide an introduction to RFID technology. We discuss the main components of the RFID technology, which includes RFID... Sample PDF
Automated Data Capture Technologies: RFID
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Chapter 7
W. Baker, G. Smith, K. Watson
Collaboration between supply chain partners, facilitated by integration of information flows, has created more efficient and effective networks.... Sample PDF
Information Security Risk in the E-Supply Chain
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Chapter 8
O. Bak
The supply chain environment today is a collaborative business environment in which the members of supply chains are interlinked with each other.... Sample PDF
The Use of Collaboration Tools in Supply Chain: Implications and Challenges
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Chapter 9
G. Finnie, Z. Sun
This chapter reviews fundamentals of e-supply chain management and examines the transformation from the traditional supply chains to the e-supply... Sample PDF
Negotiation, Trust, and Experience Management in E-Supply Chains
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Chapter 10
P. Tiako
As the Internet grew and evolved, it became more widely used by everyone. What once was utilized by the military and used for academic purposes is... Sample PDF
Trading E-Coalition Modeling for Supply Chain
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Chapter 11
R. Pal, I. Bose, A. Ye
ERP and SCM systems have been used in China for some time. Although these two systems complement each other, the integration of these two systems is... Sample PDF
E-Supply Chain System at Valvex and Its Integration with ERP Systems
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Chapter 12
C. Shi, B. Chen
Setting performance targets and managing to achieve them is fundamental to business success. As a result, it is common for managers to adopt a... Sample PDF
Coordination of a Supply Chain with Satisficing Objectives Using Contracts
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Chapter 13
R. Manjunath
Maintaining the service quality in a supply chain has become a challenging task with increased complexity and number of players down the line. Often... Sample PDF
Information Feedback Approach for Maintaining Service Quality in Supply Chain Management
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Chapter 14
Performance Management  (pages 261-282)
S. Srinivas
The purpose of this chapter is to help you design a performance management framework that will result in choosing, successfully implementing, and... Sample PDF
Performance Management
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About the Authors