Network Implementation Project in the State Sector in Scotland: The Influence of Social and Organizational Factors

Network Implementation Project in the State Sector in Scotland: The Influence of Social and Organizational Factors

Ann McCready (Glasgow Caledonia University, Scotland) and Andrew Doswell (Glasgow Caledonia University, Scotland)
DOI: 10.4018/978-1-878289-83-4.ch009
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Abstract

This case study, about the introduction of networked PCs in a local government office in Perth, Scotland, focuses on the importance of organizational and social factors during the implementation process. The implementation of the network in this case study is not a straightforward progression from one stage to the other, as may be inferred from the systems development life cycle “waterfall” model but a circular, stop-and-start process with moves back to previous stages and is more like a “spiral” approach of dynamic and unfolding processes. The case study highlights the links between technical and nontechnical aspects of implementation and the complicated process of project management in which a balance is continually being sought between technical and nontechnical issues. But although social processes may reduce technical as well as social problems, not all problems can be solved by attention to social factors. Organizational constraints may limit the success of the implementation process, and there are also dangers in including users who, if their views are disregarded, may become disillusioned and adversely affect future development of the network.

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Table of Contents
Preface
Mehdi Khosrow-Pour
Chapter 1
Laurie Schatzberg
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Chapter 2
Mark R. Andrews, Raymond Papp
The Keane Company, founded in 1965 by John F. Keane, has grown from a local software service company into a national firm which has three operating... Sample PDF
The Application of IT for Competitive Advantage at Keane, Inc.
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Chapter 3
Nava Pliskin, Marta Zarotski
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Big-Bang ERP Implementation at a Global Company
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Chapter 4
Andrew Schiff, Tigineh Mersha
Organizations with unique characteristics and transaction processing requirements, such as government agencies, often satisfy these requirements by... Sample PDF
An Innovative Adaptation of General Purpose Accounting Software for a Municipal Social Services Agency
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Chapter 5
Judith Gebauer, Frank Farber
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From Pilot to Practice: Streamlining Procurement and Engineering at Lawrence Livermore National Laboratory
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Chapter 6
Steve Sawyer, William Gibbons
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Chapter 7
Linda L. Brennan, Victoria E. Johnson
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Learning Technology Management While Teaching Technology Management: A Trial of Distance Learning in Higher Education
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Chapter 8
Laurier IT Priorities  (pages 124-147)
Ron Craig
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Laurier IT Priorities
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Chapter 9
Ann McCready, Andrew Doswell
This case study, about the introduction of networked PCs in a local government office in Perth, Scotland, focuses on the importance of... Sample PDF
Network Implementation Project in the State Sector in Scotland: The Influence of Social and Organizational Factors
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Chapter 10
Derrick J. Neufeld, Scott Griffith
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Chapter 11
Andrew Borchers, Mark Demski
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Chapter 12
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Chapter 13
Hamid Nemati, Keith Smith
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Chapter 14
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